Solutions Architect- IT Infrastructure Applications

Job Purpose:

To drive both Project delivery and day-to-day operations for Infrastructure Applications covering Mail & Messaging, Identity, Endpoint, and Collaboration services, ensuring high availability (24×7×365), operational stability, SLA compliance, and continuous improvement.

The role combines operational ownership with project and transformation leadership, driving modernization initiatives including automation, AI-driven operations (AIOps), lifecycle management, and service optimization while ensuring security, governance, and business continuity.

Qualification:

B.E./B.Tech / MCA / MSc IT (preferred)

9–12 yrs in IT Infra / Solution Architecture

Strong experience in AD, Exchange, IAM, Endpoint

Proven project/program delivery experience

Exposure to AIOps, automation & monitoring

Experience in enterprise (24x7, SLA-driven) environments

Skills:

Active Directory, IAM, PAM

Exchange (On-Prem, O365)

SCCM, Intune, Endpoint Management

Solution Architecture & Design

Project/Program Management

Stakeholder & Vendor Management

Location - Thane, Mumbai

Principal Accountabilities & Supporting Actions

A. Project & Program Management

• Lead end-to-end delivery of infra app projects across Mail, Messaging, Identity & Endpoint
• Manage scope, timelines, risks, dependencies, stakeholder communication
• Drive technical (upgrades, integrations, tooling) & non-technical (process, governance, adoption) initiatives
• Ensure structured transition from project to steady-state operations

B. Cross-Domain Infrastructure Capability

• Provide functional/architectural inputs for:
• Exchange (On-Prem, O365), AD, IAM, PAM, SCCM, Intune
• Participate in ops reviews, escalations & service improvement
• Ensure continuity, resilience & scalability of infra services

C. Operational Resilience (Automation & AI)

• Identify automation/orchestration/self-healing opportunities
• Work with OEMs & internal teams on AIOps & automation platforms
• Track improvements in availability, response time, effort & UX

D. Solution Design & Standardization

• Evaluate emerging infra tech aligned to business needs
• Conduct feasibility studies, POCs, techno-commercial comparisons
• Define solution patterns, design principles & best practices
• Ensure designs are repeatable, documented & transferable
• Reduce tacit dependency via structured governance & artifacts

E. Governance, Risk & Compliance

• Ensure process adherence & audit readiness
• Build sustainable infra services beyond individual dependencies

F. Stakeholder & Vendor Management

• Manage cross-functional stakeholders
• Drive vendor performance, SLA reviews & continuous improvement
• Handle escalations & service satisfaction reporting

Applications Close On: 15th June 2026