Experience (Role Requirements):
Preferred skills
- Total experience of 3-5 years out of which, at least 2 years experience of directly related working on SuccessFactors LMS should be there or equivalent products in HCM- Human Capital Management
- Working knowledge of XML, Java, J2EE, HTML.
- Working knowledge/hands-on experience on single sign on and SFTP concepts
- Awareness about cloud system architecture and SaaS environment
- Very good understanding of RDBMS database concepts, SQL.
- Familiarity with operating system, networking concepts.
- Having worked in Implementation, Consulting, Support or Key-User roles in any business application will be an asset.
- Good understanding of standard business processes & scenarios.
- Working knowledge of Unix/Windows, Web application servers.
- Strong customer focus.
- High attention to detail in identifying root-cause.
- Ability to understand customer s business process and able to use that
- knowledge to anticipate best mode of resolution.
- Strong analytical & logical skills.
- Strong problem resolution, analysis and documentation skills.
- Strong team player; enjoys working with international teams.
- Outstanding ability to manage & prioritize own workload/tasks.
- Excellent communication, collaboration skills.
- Ability to work with high sense of urgency and willingness to commit the additional time and effort on high impact issues.
- Experience with online communications.
- Excellent English communication - writing and speaking skills.
- Working knowledge of Service Management ticketing systems
- Customer facing or implementation experience in SuccessFactors suit would be an added advantage.
