Job Description
Key Deliverables:
- Provide 24x7 support for the company's Cloud, SaaS, ASP, and hosted solutions.
- Implement, monitor, and perform tasks on key platform solutions, ensuring smooth operations and stability.
- Lead solution deployment, technical regression testing, and post-upgrade performance validation.
- Investigate and resolve incidents related to solutions, providing OEM support and technical resolution.
Role Responsibilities:
- Manage solution change processes, including deployments, patches, and upgrades.
- Set up monitoring and alerting systems for solutions and bureaus.
- Ensure incident resolution and technical support (L2, L3) for solutions.
- Apply ITIL standards, troubleshooting, and best practices for continuous improvement in solution operations.
More Info
Key Skills
About Company
FICOKey Deliverables:
Design, build, and support scalable modules for enterprise-level solutions using modern tech stacks.
Leverage Spring framework, containerization tools, and databases to deliver robust, secure applications.
Implement CI/CD pipelines and contribute to deployment automation.
Engage in continuous learning and apply new technologies to enhance product capabilities.
Role Responsibilities:
Collaborate cross-functionally with sales, services, and product teams to drive innovation.
Troubleshoot and resolve bugs using programming tools and diagnostics.
Contribute to system design using diagrams and technical specifications.
Support deployments on Kubernetes and manage data with both SQL and NoSQL databases.