Job Description
About VideoSDK:
VideoSDK is a real-time communication platform built for developers who want performance and control. Our APIs and SDKs make it easy to add low-latency video, audio and interactive features to any product. Teams use VideoSDK to build custom video calls, live streams, webinars and collaborative apps while we handle signaling, media routing, scaling and reliability behind the scenes.
Position: Solution Engineer
Location: Surat, Gujarat (Onsite)
Experience: 0 - 1 Years
Website : https://www.videosdk.live/
Required Education:
BE / BTech in Computer Science, Computer Engineering, or Information Technology.
Role Overview:
We are looking for a Solution Engineer who is passionate about troubleshooting complex technical issues, analyzing system behavior, and delivering excellent customer support. The ideal candidate should have a strong foundation in backend infrastructure, working knowledge of Python, and the ability to investigate production issues using monitoring and logging tools to identify root causes.
Key Responsibilities:
• Monitor production systems and proactively identify service issues.
• Analyze application, infrastructure, and service logs to troubleshoot incidents.
• Perform root cause analysis (RCA) and work with engineering teams to drive issue resolution.
• Investigate customer-reported issues and provide timely updates and resolutions.
• Collaborate with Product, Engineering, and Customer Success teams to ensure high service reliability.
• Create and maintain troubleshooting guides, runbooks, and incident documentation.
• Track recurring issues and recommend improvements to enhance system stability.
• Support deployment validation and post-release monitoring activities.
Must-Have Skills:
• 0 to 1 years of experience in DevOps, Backend Infra, Site Reliability, or a related role.
• Good understanding of backend systems and infrastructure fundamentals.
• Working knowledge of Python & Javascript for debugging, log analysis, automation, or scripting tasks.
• Experience with monitoring and observability tools.
• Strong ability to analyze logs, trace issues across systems, and determine root causes.
• Basic understanding of APIs, microservices, databases, and cloud environments.
• Familiarity with Linux environments and command-line troubleshooting.
Soft Skills:
• Strong communication and stakeholder management skills.
• Excellent problem-solving and analytical thinking abilities.
• Ability to clearly communicate technical findings to both technical and non-technical audiences.
• Ownership mindset with a customer-first approach.
What You'll Gain:
• Understanding of real-time communication systems (WebRTC, SIP, VoIP, streaming technologies, etc.).
• Exposure to Voice AI agents, conversational AI agents, or speech technologies.
• Basic knowledge of cloud platforms such as AWS, GCP, or Azure.
• Experience handling production incidents in a SaaS environment.
