Solution Consultant

Job Description:Senior Engineer Technical Support

Location: Mumbai / Bangaluru / Gurgaon

Department: Customer Engineering

Reporting To: Director Customer Engineering

Responsibilities

Leading Customer Demonstration and POC end to end.

Demonstrating, installing, troubleshooting, Video management system, VA and other related software applications

Gather and document Customer demo and POC requirements

Working closely with Engineering and Software development teams to prepare for Demo and POC deliverables

Visting Customer site for readiness assessment.

Coordinating with Customer and internal teams to ensure POC site and system readiness.

Working closely with the Engineering and Software development teams to Support the roll-out of new applications, testing and evaluating new technologies

Qualifications:

Good understanding of Servers, storage devices, network communication basics

Hand-on experience in installing and troubleshooting software applications on Linux and Windows OS

Hand-on experience in handling IP cameras, Network switches

Hand-on experience in customer interaction and generating RCA report

Very good interpersonal and communication skill (both written and verbal)

Good to have:

Hand-on experience of installing and maintaining Video management system and/or ICCC applications

Hands-on experience in deploying dockerised software applications

Experience with remote desktop applications and help desk software

Work experience:

1. 8-10 years of working experience in installation and maintenance of IP Surveillance system.
2. At least 4 years of working experience Video management system, Traffic