Solution COE - Strategy & Operations Senior Director

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COE - Strategy & Operations Lead
Role Description
Salesforce Professional Services is building a centralized CoE to standardize how deals are scoped, estimated, and delivered globally.
This role is responsible for running the CoE as a measurable, high-performing system.
You will ensure:
The CoE roadmap is executed
The field is adopting the model
The impact of the CoE is clearly measured and visible
You are not building the model or tools-you are ensuring they are used, tracked, and continuously improved at scale.

What You Will Do - Core Responsibilities
1. Own COE Program Management, Performance & Reporting
Build and manage dashboards to track:
Adoption of CoE standards
Usage of tools and agents
Deal cycle time improvements
Margin and quality impact
Provide clear, regular reporting to leadership

2. Measure Field Penetration
Track how widely CoE standards and tools are used across:
Regions (AMER, EMEA, APAC)
P&Ls
Product lines
Identify gaps in adoption
Drive actions to improve penetration

3. Run the CoE Operating Model
Manage the CoE roadmap and priorities
Track execution across all CoE initiatives
Ensure alignment between:
Standards
Tools
Field adoption

4. Manage Knowledge Lifecycle
Ensure playbooks, templates, and standards are:
Up to date
Easy to find
Used by the field
Turn delivery learnings into updated standards

5. Capture and Drive Continuous Improvement
Collect feedback from the field and delivery teams
Identify patterns and recurring issues
Feed insights back into:
Standards (Global Standardization Lead)
Tools (Global Tools Lead)

6. Support Deal Flow & Operations
Ensure CoE processes do not slow down deals
Monitor where governance or tools create friction
Fix bottlenecks quickly

Cross-Functional Collaboration
You will act as the central coordination point across peer organizations, ensuring alignment through data and visibility:
GDC (Global Delivery Centers):
Standardize reporting and ensure delivery data is consistent and usable for global tracking and insights with help of remote GDC team
Practices:
Track adoption of CoE standards across product and industry practices and highlight gaps or inconsistencies
Delivery Innovation:
Measure impact of new tools and accelerators provide data-driven feedback on what is working vs not
Governance:
Align on reporting of compliance, approvals, and risk trends ensure governance effectiveness is measurable

Drive alignment through transparency, data, and accountability-not authority

What Success Looks Like
Clear visibility into CoE adoption across all regions and P&Ls
High usage of tools and standards by the field
Measurable improvements in:
Deal velocity
Estimation accuracy
Margin predictability
Fast identification and resolution of adoption gaps

Minimum Requirements (Simplified)
12-15+ years in operations, PMO, consulting, or services leadership
Strong experience with:
Reporting and analytics (Tableau, dashboards)
Program management at global scale
Ability to translate data into clear business insights
Experience working with global teams (including GDC)
Strong coordination and stakeholder management skills

What Kind of Person Succeeds Here
Obsessed with data, clarity, and outcomes
Strong operator who drives execution
Can identify problems quickly and act on them and escalate as needed
Keeps teams aligned without creating bureaucracy
Focuses on adoption and real impact, not just process

A Day in the Life
A typical day starts with reviewing dashboards ( after putting one in place) to understand where CoE standards and tools are being used-and where they are not. You follow up on gaps in specific regions or teams, work with stakeholders to resolve adoption issues, and ensure ongoing initiatives are on track. You spend time turning data into clear insights for leadership, while also collecting feedback from the field to improve how the CoE operates. Your focus is always on one question: is the CoE actually making the field faster, better, and more consistent

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

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