Solution Architect (ServiceNow) Scrum Master

Job Role:- Solution Architect (ServiceNow) – Scrum Master

Job Location:- Singapore

Experience:- 8-10+ Years

Seeking an experienced ServiceNow Solution Architect with strong Scrum Master/Agile Delivery experience to lead enterprise ServiceNow architecture, integration, transformation, and AI-enabled solutions.

• Design and architect ServiceNow solutions, integrations, workflows, and migrations.
• Lead ServiceNow CSM, Performance Analytics, Predictive Intelligence, Now Assist and AI/Agentic AI initiatives.
• Drive migration from legacy platforms to ServiceNow.
• Serve as Scrum Master, facilitating Agile ceremonies, backlog management, delivery tracking, and team coaching.
• Provide enterprise architecture guidance and ensure technical standards and best practices.
• Manage vendor solutions, architecture reviews, upgrades, quality assurance, and technical validation.
• Integrate ServiceNow with ERP, HCM, procurement, SaaS and cloud platforms.
• Identify opportunities for AI, automation, and process optimisation.

• 8–10+ years in Solution/Enterprise Architecture.
• 3+ years ServiceNow, preferably CSM.
• 3+ years Scrum Master / Agile Delivery experience.
• Strong ServiceNow architecture, configuration, customisation and integration.
• Experience with Performance Analytics, Predictive Intelligence, Now Assist/AI.
• Strong Agile/Scrum, stakeholder and vendor management skills.
• Experience in legacy migration, enterprise integration and digital transformation.
• Knowledge of ITSM, cloud, APIs and enterprise SaaS/ERP platforms.
• AI/ML or GenAI experience is advantageous.
• Bachelor's degree in Computer Science, IT, Engineering or related field.

ServiceNow CSA/CIS | CSM/PSM/SAFe | TOGAF.