Solution Architect (ServiceNow)

Key Responsibilities

• Lead ServiceNow solution architecture, design, implementation, and optimisation across the enterprise.
• Conduct feasibility studies and define migration strategies from legacy platforms such as SharePoint and Nintex K2 to ServiceNow.
• Provide architecture guidance for enterprise integration, workflow automation, Performance Analytics, Predictive Intelligence, and AI capabilities.
• Lead Agile delivery teams as Scrum Master, facilitating Scrum ceremonies, managing impediments, supporting backlog prioritisation, and driving continuous improvement.
• Design and support ServiceNow AI capabilities including Now Assist, Agentic AI, AI Agent Studio, and Workflow Data Fabric.
• Evaluate integration opportunities with platforms such as Microsoft Copilot, Workday, SAP, Coupa, Ivalua, and Oracle.
• Review and optimise ServiceNow access controls, licensing, upgrades, configurations, and vendor solutions.
• Ensure solutions follow enterprise architecture, security, quality, and ServiceNow best practices.

Must Have

• 8-10 years of Solution Architecture experience with at least 3 years of ServiceNow experience.
• Strong ServiceNow architecture, configuration, customisation, and integration experience.
• Experience with ServiceNow CSM preferred.
• Minimum 3 years as Scrum Master / Agile Delivery Lead.
• Experience with ServiceNow Performance Analytics, Predictive Intelligence, and AI.
• Strong knowledge of enterprise integration, workflow automation, and legacy system migration.
• Experience in vendor management and solution validation.
• Strong stakeholder management and communication skills.

Good to Have

• ServiceNow CSA / CIS certification.
• CSM / PSM / SAFe Scrum Master certification.
• TOGAF or equivalent architecture certification.
• Cloud and modern integration technology experience.
• Experience with AI/ML and enterprise AI solutions.
• Government or highly regulated environment experience.
• Experience with SAFe