Key Responsibilities:
Customer Partnership & Requirement Analysis:
- Partner with customers to define, analyze, document, and communicate objectives, business requirements, and priorities for TMS and related solutions.
- Gather and analyze requirements for new enhancements or modifications to existing applications.
- Work with varied applications in the TMS space, including ERP, OMS, FMS, TMS, and other vendor ecosystems.
Solution Design & Delivery:
- Provide technically appropriate solutions adhering to enterprise and application architecture principles.
- Produce architecture and design artifacts as project deliverables.
- Function as the principal techno-functional advisor for assigned customers.
- Conduct solution functional fit analysis to ensure designs meet business, technical, and governance requirements.
Strategic & Technical Leadership:
- Serve as a key liaison between Customer Process Owners and Pando Delivery/Product Teams.
- Define and plan business analysis activities, document business needs, and solution characteristics.
- Simplify complex problems and make high-level design and architecture connections.
- Ensure delivery of technology solutions that generate measurable business value.
Process Optimization & Problem Solving:
- Optimize work processes with a focus on continuous improvement.
- Solve problems systematically, identify root causes, and implement robust, data-driven solutions.
- Manage complexity effectively to make informed and holistic decisions.
Communication & Stakeholder Management:
- Communicate effectively across multiple audiences, including IT and business stakeholders.
- Develop multi-mode communications to convey clear understanding of unique audience needs.
Requirements:
- Bachelor's degree; MBA in Operations and Supply Chain preferred.
- 1015 years of relevant experience, with the past 56 years in business analysis and solutioning within Freight Forwarding, Supply Chain, or Logistics domains.
- Minimum of 2 IT solution implementations in logistics functions across industries such as FMCG, Retail, Automotive.
- Prior experience in developing TMS or related solutions with ERP systems like SAP, OTM, JDE, Infor, Plex.
- Strong expertise in IT solution design, delivery, technology/solution architecture, and consulting with IT and business teams.
- Demonstrated ability to influence, lead, and sustain functional and IT blueprints/roadmaps.
- Strong analytical, problem-solving, and design-thinking capabilities.
- Effective communication skills with all levels of the organization.
- Pragmatic, innovative, and customer-focused mindset with P&L awareness.
