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Solution Architect
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Solution Architect
Infinite Computer Solutions India Pvt. Ltd.Early Applicant
- Posted 19 days ago
- Be among the first 10 applicants
Job Description
Job Description
Job Summary
The Tier-3 NOC/TAC IP/MPLS & Security Support Engineer provides advanced technical support for large-scale service provider or enterprise networks. This role focuses on resolving complex incidents escalated from Tier-1 and Tier-2 teams, ensuring network stability, performing in-depth troubleshooting, and coordinating with vendors for critical issues. The engineer will support IP/MPLS backbone networks, data center connectivity, firewalls, and CGNAT platforms across Nokia, Cisco, Juniper, Fortinet, and Checkpoint devices.
Incident & Escalation Management
- Act as the highest operational escalation point for complex network and security incidents.
- Perform real-time troubleshooting on IP/MPLS backbone, core routers, and security appliances.
- Lead Major Incident (P1/P2) bridges and restore service in minimal time.
- Work closely with Tier-1/2 NOC teams, providing guidance and technical support.
- Diagnose advanced issues involving:
- MPLS, MPLS-TE, RSVP-TE
- L3VPN, L2VPN (VPLS, VPWS, EVPN)
- Routing protocols: BGP, OSPF, IS-IS
- Analyze packet captures, logs, and control-plane behavior.
- Troubleshoot performance, latency, flaps, routing loops, and service outages.
- Resolve escalations for:
- Juniper SRX, Fortinet, Checkpoint firewalls
- Nokia and Cisco CGNAT platforms
- Troubleshoot NAT, filtering policies, VPN issues, and security rule conflicts.
- Support customer-impacting security incidents.
- Perform proactive audits and health checks on backbone infrastructure.
- Optimize routing policies, MPLS tunnels, and traffic engineering parameters.
- Recommend long-term fixes and preventive measures.
- Collaborate with GTAC (Nokia), JTAC (Juniper), Cisco TAC, Fortinet, and Checkpoint support for unresolved issues.
- Track vendor cases, implement interim workarounds, and validate permanent fixes.
- Review and validate change requests (CRs) and methods of procedure (MOPs).
- Support scheduled maintenance on backbone routers, firewalls, or MPLS services.
- Participate in planned upgrades, migrations, and feature enablements.
- Create technical documents, RCA reports, and troubleshooting guides.
- Train and mentor Tier-1 and Tier-2 NOC engineers.
- Maintain accurate system diagrams and configuration archives.
Networking & MPLS Expertise
- Strong hands-on experience with:
- MPLS, MPLS-TE, RSVP-TE
- MPLS L3VPN / L2VPN / VPLS / EVPN
- Solid understanding of BGP, OSPF, IS-IS, route policies, and traffic engineering.
- Experience with QoS, multicast, redundancy protocols (VRRP/HSRP), and LAG/LACP.
- Nokia 7750 SR / SR-OS
- Cisco NCS540, ASR9000 (IOS-XR)
- Juniper MX, QFX, SRX
- Fortinet FortiGate, Checkpoint firewalls
- CGNAT platforms across Nokia, Juniper, and Cisco
- Firewall rule management, NAT, IPS/IDS
- VPN troubleshooting (IPSec, IKE, SSL)
- CGNAT/LSN behavior, logging, and capacity issues
- Strong incident management capability
- Familiarity with monitoring tools (NetFlow, SNMP, Telemetry)
- Log analysis, packet capture tools (tcpdump, Wireshark)
- Experience with ITIL-driven processes (Incident, Change, Problem)
- Good documentation and communication skills
- Bachelor's in Engineering, Computer Science, or related field
- Certifications preferred:
- CCNP/CCIE
- JNCIP/JNCIE
- Nokia NRS-II or SRA
- Fortinet NSE4/7
- Checkpoint CCSA/CCSE
- Strong analytical and problem-solving abilities
- Calm under pressure, especially during outages
- Excellent coordination skills for major incidents
- Ability to guide and mentor junior team members
- Strong ownership and accountability
More Info
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About Company
Skills:
DAST, Virtualisation, Orm, HTML, Angular, Javascript, Openshift, Web development, AWS, Java Development, Hibernate, Jsp, Soap, J2EE, Clustering, Spring, Jenkins, Web Services, REST, Uml, DevSecOps, Ansible, Xml, Azure, CI CD, SAST, threat modelling, IAC, OO Design, domain modelling, STRIDE, SCA, cloud providers
Skills:
network automation , Application Delivery, Load Balancing, Infrastructure as Code, IP routing schemes, SD WAN, SASE, Ai, DDI, Software Defined Data Center, Software Defined LAN, Zero Trust, AIOps
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Dell, Veeam, Middleware, Hci, Backup Solutions, Databases, VMWare, Commvault, Sdn, Hyper-V, Hitachi, Data Storage, Network Optimization, hybrid cloud options, Equinix, HPE
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Plm, Mes, industrial digital technologies
Skills:
Metadata Management, Data Modeling, Sql, Spark, Data Governance, Data Integration, Python, data pipeline development, OneLake, schema management, lineage, data quality frameworks, documentation practices, Reconciliation, incremental processing, Security, partitioning, performance optimization, Access Control, Lakehouse architecture, Microsoft Fabric, Azure data services, Validation