Solution Architect 1

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

arms marketers and product owners with insights into customer behavior. Brands can leverageto orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels., the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage'shelps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

• Serve as the senior technical voice in strategic customer engagements, designing end-to-end solutions across SDK integration, API workflows, data pipelines, campaign orchestration, and analytics reporting
• Evaluate and validate the technical feasibility of complex customer use cases, translating business requirements into scalable implementation blueprints
• Guide customers through architectural decisions - from event schema design and identity resolution to multi-channel campaign logic and data export strategies
• Lead discovery sessions with customer product and engineering teams to deeply understand their tech stack, data model, and marketing objectives, then map these to MoEngage's capabilities

• Own the technical onboarding experience for strategic accounts end-to-end, driving rapid, high-quality go-lives that set customers up for long-term success
• Partner with Onboarding Managers and CSMs to build detailed, actionable technical delivery plans with clear milestones, dependencies, and success criteria
• Support customers through SDK and API integrations, troubleshooting blockers and providing hands-on guidance to their engineering teams
• Validate campaign and reporting deployments for correctness, completeness, and alignment with stated business goals before go-live

• Design and deliver tailored technical and product enablement programmes - including onsite workshops, virtual deep-dives, and written playbooks - that empower customer teams to operate MoEngage independently
• Build reusable training frameworks, technical guides, and best-practice documentation that scale across the SA team
• Identify adoption gaps and proactively design interventions with the CSM to increase platform utilisation and customer ROI
• Act as a trusted advisor to senior customer stakeholders (Head of Product, CTO, VP Marketing), helping them think through platform strategy and roadmap alignment

• Synthesise patterns from customer implementations and feed structured product feedback to MoEngage's Product and Engineering teams, influencing roadmap prioritisation
• Contribute to the development of the SA practice - defining engagement models, building playbooks, and improving how technical delivery is scoped and executed
• Partner with Sales Engineering during complex commercial cycles when deep post-sales credibility is needed

• 8+ years of experience in Solutions Architecture, Technical Consulting, or a senior Implementation/Customer Engineering role - ideally within MarTech, SaaS, or a customer data platform environment
• Strong command of mobile and web SDK integration, REST APIs, event-driven architectures, and customer data modelling
• Experience owning enterprise-scale technical onboardings with multiple internal stakeholders and complex integration requirements
• Demonstrated ability to facilitate technical workshops and drive alignment across engineering, product, and marketing stakeholders on the customer side
• Excellent written and verbal communication - you can explain a data pipeline to a CTO and explain attribution logic to a CMO with equal clarity
• Comfort operating in ambiguity and navigating large, matrixed customer organisations
• Experience with analytics and reporting design (funnels, cohorts, campaign attribution) is a strong plus
• Prior experience in a marketing automation, CDP, or omnichannel engagement platform is highly advantageous

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.