Software Test Engineer

Life on the team

Computacenter GIS business unit is seeking a confident and experienced Test Analyst professional, a specialist resource skilled in testing concepts, process, develop test cases, execute and report in a timely manner. The ideal candidate will take responsibilities of executing assigned testing projects, gaining in depth understanding of the CC's business process flows/application functionalities, ensuring high quality in accordance with CC standards and processes.

Good communication skills and relationship building will enable the candidate to excel at the role and advance their career within Computacenter.

What you'll do

Test Planning (5%)

• Participate in Test planning to provide estimates on Test preparation, Test execution based on requirement analysis
• Provide or escalate issues/risks to the Test Manager to eliminate bottlenecks during Test case preparation and Test execution
• Provide daily regular progress updates to Test Manager on the tasks assigned
• Participate/contribute in Test progress review meetings, defect triage calls by interacting with development, business users or any other stakeholders for testing activities to ensure smooth delivery.

Test Execution (90%)

• Review test plan
• Review Spira structure (releases, test sets, test cases)
• Review progress reporting
• Review Test Progress & Defect Triage meetings
• Create detailed Test cases against requirements
• Obtain review and sign-off from BA/SMEs
• Requirements mapping / traceability matrix
• Conduct Test execution against test cases
• Ensure test cases are 100% covered against requirements
• Log defects against failed test cases and/or other defects not mapped to any test cases with details in Spira by classifying the defect with appropriate severity/priority
• Participate in defect triage calls to explain the significance of defects and ensure defects are retested post resolution.
• Provide daily progress updates, issues/blocks during test execution that impacts timelines to the Test Manager and/or project PMs.
• Extend support during UAT and/or Hypercare for any clarifications.

Project Closure (5%)

• Review defect open status
• Review Lesson learnt outcomes

What you'll need

• Overall 4 - 7 years of experience as Test Analyst
• Good knowledge on any Contact Center application, preferably Genesys product as well as Contact Center process such as Chat, Messaging, email, voice calls to perform end to end functional testing
• Strong knowledge in Testing techniques, Strong in manual testing, Good in Test management tools, Ability to develop and execute test scripts with minimal supervision.
• Good understanding of the SDLC
• Excellent understanding of the Test lifecycle
• Good understanding on Defect management process
• Collaborate with any other support or dependency groups during Test creation/Test execution/defects tracking
• Create knowledge base as appropriate
• Participate/Conduct Defect triage calls with appropriate details
• Ability to understand the big picture of the project scope or the application
• Regression suite identification/collection
• Estimate test activities for your area of responsibility
• Analyse business, functional and technical requirements and translate them into testable artefacts
• Define test data requirements to support test case design as per test standards
• Review change requests to identify impact on existing test packs
• Execute tests and capture test results as per test standards
• Assist the Test Lead/Test Managers during Test planning phase and progress reporting stage.
• Assist with the creation of the test closure reports as per programme milestones if required
• Ability to communicate effectively and liaise with project, business people and 3rd parties
• ISTQB Certified Tester Foundation Level (CTFL) certification
• Technical tool training such as Postman, API test tool, Java scripting etc.,

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it's a well-trodden path or a completely new part of the business – we'll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.

You belong

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.