Job Description
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function:
The Technical Lead is a senior individual contributor role focused on technical excellence, architecture, and hands-on development. This position provides deep technical leadership while continuing to contribute significant code to our platform services (Identity, Metering, and related infrastructure). The ideal candidate splits their time approximately 70-80% on technical delivery and architecture, with the remaining 20-30% dedicated to mentoring team members, guiding technical decisions, and collaborating with stakeholders.
Responsibilities
Principal Duties and Essential Responsibilities:
- Design and implement critical platform services including Identity management, Metering systems, and supporting infrastructure
- Lead technical architecture decisions and establish engineering best practices across the team
- Conduct thorough code reviews, drive refactoring efforts, and ensure high-quality code standards
- Participate in on-call rotation and lead incident response for complex production issues
- Evaluate, prototype, and integrate new technologies to enhance platform capabilities
- Write substantial production code alongside the team as a senior developer
- Mentor junior and mid-level engineers through pair programming, code reviews, and technical guidance
- Facilitate technical discussions and help the team navigate complex architectural challenges
- Collaborate with other teams to ensure integration points are well-designed and documented
- Share knowledge through brown bags, documentation, and informal learning sessions
Qualifications
Required Qualifications:
- 7+ years of software engineering experience with strong hands-on development background
- Deep expertise in cloud-native architecture and distributed systems design
- Experience with Identity management systems (OAuth, SAML, OIDC) preferred
- Proven track record of building and maintaining scalable, reliable platform services
- Proficiency in modern programming languages (Java, Python, Go, or similar) with deep language expertise
- Strong experience with containerization and orchestration (Docker, Kubernetes)
- Solid understanding of CI/CD pipelines, DevOps practices, and infrastructure as code
- Experience with current AI development tools and practices (Agentic, Spec-Driven, etc.)
- Excellent problem-solving skills with ability to debug complex distributed systems
Preferred Qualifications:
- Experience in enterprise SaaS or B2B cloud platforms
- Background in metering, billing, or usage-based systems
- Familiarity with observability tools (Prometheus, Grafana, Datadog) and distributed tracing
- Previous experience at an enterprise software company
- Contributions to open-source projects or technical publications
