Software Support Engineer (Adaptive Planning)

• 5+ years experience in a Support related role with 2+ years experience as a support engineer, preferred in an enterprise software product
• Experience managing highly escalated cases across multiple enterprise customer accounts.
• Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language

Other Qualifications

• Excellent analytical skills and ability to come up with solutions / workarounds to complex problems
• Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability
• Proactive, empathetic, team player who is responsive to customer needs and concerns
• Have attention to detail and deep understanding of support best practices
• Experience collaborating with internal development and/or QA teams, acting as a customer advocate.
• Had previous experience or knowledge of finance and/or financial planning software applications or integrations
• Have these technical skills:
• Web Services / API
• ETL, Pentaho, Integration Implementation or Support
• Jenkins & Git
• K8s and Docker
• ELK / any log aggregation tool
• JavaScript