Job Description
You will support Cisco Intersight/UCS products, a next-generation cloud-based management platform for UCS and non-UCS systems. Cisco UCS unifies physical and virtual computing environments, simplifying enterprise data center management through server, network, and storage acceleration, integration, and virtualization.
Who You'll Work With
Join a global team of engineers handling high-profile customer escalations, working with Cisco TAC (CX), Sales, Account Teams, end customers, Development Engineering (DE), QA, and Manufacturing to diagnose and resolve systemic issues.
Who You Are
- Self-motivated and able to manage customer issues across multiple time zones.
- Collaborate with Cisco TAC/CX to troubleshoot and diagnose problems.
- Recreate and debug issues in the lab with support, development, and QA.
- Drive solutions for customer-reported defects with DE, QA, and Manufacturing.
- Develop scripts and use product APIs to detect issues and generate reports.
- Participate in QA test plan reviews for new releases.
- Advocate for customers and product quality within development and product management.
- Interface with Sales, Account teams, and customers as needed.
Minimum Qualifications
- 6+ years of experience in software engineering, SQA, or escalation support.
- Experience with HW/SW development in x86/AMD servers or networking/storage gear.
- 3+ years of scripting and programming experience.
- Strong problem-solving skills in high-pressure situations.
- Technical knowledge of public/private cloud, VMware, Linux, or Windows.
- Preferred experience with Containers, Kubernetes, Ansible, REST APIs.
- Experience with x86/AMD hardware/software.
Desired Skills
- Experience with public/private cloud technologies.
- Knowledge of API scripting, programming, and SQA test frameworks.
- Familiarity with Cisco UCS, HX, Nexus, MDS, or HCI products like VMware/Nutanix.
- Experience with HP, IBM, or Dell rack/blade systems and networking/storage gear.
- Prior escalation engineering experience on server platforms or networking gear.
- Troubleshooting experience with data centre networking switches and storage devices.
Role: Software Development - Other
Industry Type: IT Services & Consulting
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
Education
UG: Any Graduate
PG: Any Postgraduate
More Info
Key Skills
About Company
Cisco has been active in India since 1995 and is a major contributor to the country's digital growth. India serves as Cisco’s second-largest research and development hub outside the U.S. The company supports digital initiatives in sectors like agriculture, education, and transportation. Through the Cisco Networking Academy, it also helps skill India’s tech workforce. In 2024, Cisco launched its first manufacturing unit in Chennai, aiming to boost local production and exports. This facility is expected to generate over $1.3 billion annually and create more than 1,200 jobs.