Responsibilities:
- Provide expertise, tools, and assistance to operations, development, and support teams for critical production issues and maintenance
- Troubleshoot production issues, diagnose the problem, and implement a solution - First line of defense in finding the root cause
- Support any production & post production and ensure resolution.
- Work cross-functionally with the support team, development team and business team to efficiently address customer issues.
- Active member of high-performance support team in an agile environment.
- Support, maintain and participate in the development of state-of-the-art software technology platforms utilizing Microsoft, Linux, and Cloud and Web technologies for Cigna Health Services / Evernorth Technology.
Qualifications
Required Skills:
- Desire to work in application support space
- Passion for learning and desire to explore all areas of IT
- Experience in Java SpringBoot, GitHub, OpenShift, Microservices NoSQL(Mongo DB/Postgres), SQL, Production Support
- Good to have skills Kafka, AWS, ReactJS, Production Support
- Proven experience working with diverse teams of technical architects, business users and IT areas on all phases of the software development life cycle.
- Exceptional analytical and problem-solving skills
- Structured, methodical approach to systems development and troubleshooting
- Ability to ramp up fast on a system architecture
- Experience designing and developing process-based solutions or BPM (business process management)
- Strong written and verbal communication skills with the ability to interact with all levels of the organization.
- Strong interpersonal/relationship management skills.
- Strong time and project management skills.
- Familiarity with agile methodology including SCRUM team leadership.
- Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example.
Required Experience & Education:
- 4- 5 years in an application development role or as a production support
- Bachelors Degree or higher from an accredited university or a minimum of three (3) years of experience in software development in lieu of the bachelor s degree education requirement
