About us:
We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.
FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country's talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients.
Role Title: Software Engineering Manager IND
Position Summary:
- This role is a player/coach manager and a contributing member of their technology teams. They oversee technology delivery of their teams, which may be comprised of full-time technologists, contingent workers, and/or vendor partners.
- They guide technology direction and lead technical initiatives for their product teams. They are the quality gatekeeper of their teams and ensures development, security, and test standards are followed by overseeing coding process and ensures standards and process such as code reviews, refinement, and releases are followed through their technical guidance and leadership. They are a servant leader and helps to remove obstacles from their teams proactively identifying risk and providing technology proof of concept and templates.
- They are focused on building strong teams and ensures their team members have the appropriate technical skills and cultural fit through coaching and mentoring. They help to build and maximize the capabilities and skills within and across the Software Engineering department. They are responsible for the development and growth of their full-time employees and building of their individual competencies. They are responsible for team composition optimization, for reviewing priorities and assessing resource and or backlog redirection, for metrics associated with talent evolution, and for all other administrative responsibilities within the department.
- They are a technologist who identifies relevant technology trends and tools that could improve skillsets within the organization and overall technology product delivery. They act as practice leader who engages with product owners as a technical SME.
Job Responsibilities:
- Technical Value Delivery – Team Level for all Team Members: Driving Delivery & Tech Needs.
- Quality Gatekeeper: Coding Process, Code Reviews, Refinement, Releases, Technical Guidance & Leadership.
- Remove Blockers - Raise Risks, CRs, Paves the Way via POCs, Templating. Removes Distractions.
- Team Building - Building Strong Dev Teams, Tech & Cultural Fit Eval, Coach & Mentor the Team.
- Administration – Team Level: Admin of/for Direct Reports both full-time and contingent: Hiring, Workday Admin, HR, Immigration, Required Training, Access, Contracts, Legal, Budgeting, Planning.
- Develops Talent – Individual Level for Full Time Employees, 1:1s, Individual Coach & Mentor, Training, Finding New Opportunities, Performance, Reviews, Promotions.
- Assist to expand Capabilities – SBE, Tech Product Level: Drives Strategy, Leading Strategic Org Objectives: Future Tech Needs, POCs, Community of Interest sponsorship.
Skill and Experience:
- 5+ years of experience required to perform essential job functions.
- Additional Experience Qualifier (optional): Experience as a team lead in development and evaluating technologies, running effective technology proof of concepts.
- Experience interviewing, hiring and assessing personnel.
- Experience in coaching, mentoring, and developing highly motivated technical workforce.
- Strong background in appropriate area of technology. Communication skills to provide guidance and education on new concepts and practices to engineering team members.
- Ability to provide clear and direction communication regarding performance and skill development.
- Proven skills in coaching engineering team members in the areas of performance, standards and work methods.
- Proven ability to resolve conflicts in within and across teams; before they escalate (mediation skills).
- Ability to assist in the organization events (theme meetings, hackathons) in the subject area.
- Ability to create an atmosphere of trust and comfortable and efficient work environment
Must Have Skills:
- Ivanti Platform Architecture and Capabilities - Strong understanding of Ivanti ITSM, ITAM, and ESM capabilities, configuration boundaries, extensibility options, and deployment models, sufficient to make informed design and prioritization decisions.
- ITSM and Service Process Leadership - Deep knowledge of ITIL-aligned processes such as Incident, Problem, Change, Request, and Asset, with the ability to guide teams on correct implementation, sequencing, and lifecycle integrity.
- Integration Strategy and Oversight -Experience overseeing integrations between Ivanti and enterprise systems such as identity platforms, CMDB sources, monitoring tools, HR, and finance, including API usage patterns, data ownership, and failure handling.
- Configuration and Customization Governance - Ability to establish and enforce standards for Ivanti configuration, customization, and automation to minimize technical debt, protect upgradeability, and ensure consistency across teams.
- Release, Upgrade, and Environment Management -Ownership of release planning for Ivanti changes, including coordinating testing, environment promotion, regression coverage, and readiness for vendor patches and upgrades.
- Security, Risk, and Compliance Alignment-Technical understanding of role-based access, approvals, audit trails, and data protection within Ivanti, ensuring solutions meet enterprise security and compliance requirements.
- Production Stability and Operational Risk Management-Proven capability to manage platform health, incident trends, and systemic issues, balancing speed of delivery with reliability and operational resilience.
- Technical Leadership and Decision Facilitation-Ability to lead cross-functional technical discussions, evaluate tradeoffs between configuration vs custom development, and provide clear technical direction to Engineers, Configurators, and QA.
Education and Certifications:
- 4 Year/ bachelor's degree required.
Work location: Bengaluru
