Software Engineering Consultant

Job Title: ServiceNow Technical Consultant Location:

Pune/ Bangalore (Hybrid)

Role Summary: We're seeking a hands-on ServiceNow Technical Consultant to design, build, and deliver scalable solutions across ITSM, ITOM, CSM, HRSD, and Scoped Applications, within single and multi-domain environments. You'll contribute technical leadership to delivery, educate stakeholders on solution options and risks, and ensure high‑quality implementations aligned to best practices and customer outcomes.

Key Responsibilities:

▪ Act as a trusted advisor for client.

▪ Identify, design, and implement ServiceNow solutions, advising on options, risks, and architectural impacts.

▪ Lead delivery of solutions with minimal oversight; support efficient scoping and estimation.

▪ Represent Zensar Technologies in customer forums and professional bodies.

▪ Configure and develop ITOM capabilities including Discovery, CMDB, Event Management, Orchestration, and Service Mapping.

▪ Implement and enhance processes across ITSM, CSM, and HRSD.

▪ Design and develop upgrade‑safe Scoped Applications and manage Domain Separation.

▪ Educate customers, negotiate technical decisions, and support pre‑sales

Technical Expertise:

▪ Platform Core: Flow Designer, IntegrationHub, Import Sets, ACLs, Update Sets.

▪ ITOM: Discovery, CMDB, Event Management, Service Mapping, Orchestration.

▪ Suites: ITSM, CSM, HRSD configuration.

▪ Custom Development: Scoped Apps, Scripted APIs, client/server scripts.

▪ Security: Domain Separation, RBAC.

Required Qualifications & Experience:

▪ 7+ years IT industry experience with hands‑on ServiceNow delivery.

▪ Strong expertise in ITSM, HRSD, Domain Separation, ITOM and CMDB architecture.

▪ Mandatory certifications: CSA, CIS ITSM.

▪ Preferred: CIS Discovery, CIS Event Management.

Core Skills:

▪ Strong understanding of IT, Employee, and Customer Workflows.

▪ Excellent written and verbal communication skills.

▪ Problem-solving and proactive resolution.