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Software Engineer
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Job Description
We are looking for an experienced Senior Pega Developer with expertise in the Pega Smart Disputes Framework and practical knowledge/interest in AI and Generative AI (GenAI) capabilities within Pega. In this role, you will design, build, and support enterprise-grade Pega applications for card dispute processing, chargebacks, and automated case management. You will play a key role in integrating AI capabilities to optimize workflow automation, enhance decision-making, and modernizing dispute workflows.Key Responsibilities
Core Development & Architecture: Design, build, and maintain enterprise applications using Pega Platform following Guardrail compliance and best practices.Smart Disputes Expertise: Implement and customize Pega Smart Disputes framework for credit/debit card dispute resolution, chargeback workflows, and regulatory compliance.Workflows & Rules Configuration: Configure case types, complex workflows, Service Level Agreements (SLAs), routing rules, and business logic.System Integration: Design and develop REST/SOAP integrations to connect Pega with core banking, payment processing, and third-party systems.Performance Tuning & Troubleshooting: Debug complex issues, perform log analysis, and optimize application performance and database queries.
AI & Automation Integration: Identify and implement opportunities to leverage Pega AI, and GenAI capabilities (such as automated summary generation and intelligent case routing for dispute outcomes).
Collaboration & Leadership: Partner with Business Analysts, Architects, and QA teams; participate in code reviews; and mentor junior Pega developers.
5+ years overall IT experience (with strong hands-on Pega development)
Pega Certification: Certified Senior System Architect (CSSA) required.
Integration Expertise: Strong experience with Web Services (REST, SOAP), JSON, XML, and database integrations.
Methodology: Strong knowledge of Agile/Scrum development practices and DevOps tools.
Domain & Framework Knowledge: Hands-on experience with the Pega Smart Disputes framework.
AI & GenAI Capabilities: Familiarity with Pega GenAI features, Pega Process AI, or integrating external LLM/AI services into Pega applications.
Certified Pega Lead System Architect (CLSA) certification (partially completed or track).
Knowledge of payment network dispute rules (e.g., Visa, Mastercard chargeback regulations)
Core Development & Architecture: Design, build, and maintain enterprise applications using Pega Platform following Guardrail compliance and best practices.Smart Disputes Expertise: Implement and customize Pega Smart Disputes framework for credit/debit card dispute resolution, chargeback workflows, and regulatory compliance.Workflows & Rules Configuration: Configure case types, complex workflows, Service Level Agreements (SLAs), routing rules, and business logic.System Integration: Design and develop REST/SOAP integrations to connect Pega with core banking, payment processing, and third-party systems.Performance Tuning & Troubleshooting: Debug complex issues, perform log analysis, and optimize application performance and database queries.
AI & Automation Integration: Identify and implement opportunities to leverage Pega AI, and GenAI capabilities (such as automated summary generation and intelligent case routing for dispute outcomes).
Collaboration & Leadership: Partner with Business Analysts, Architects, and QA teams; participate in code reviews; and mentor junior Pega developers.
5+ years overall IT experience (with strong hands-on Pega development)
Pega Certification: Certified Senior System Architect (CSSA) required.
Integration Expertise: Strong experience with Web Services (REST, SOAP), JSON, XML, and database integrations.
Methodology: Strong knowledge of Agile/Scrum development practices and DevOps tools.
Domain & Framework Knowledge: Hands-on experience with the Pega Smart Disputes framework.
AI & GenAI Capabilities: Familiarity with Pega GenAI features, Pega Process AI, or integrating external LLM/AI services into Pega applications.
Certified Pega Lead System Architect (CLSA) certification (partially completed or track).
Knowledge of payment network dispute rules (e.g., Visa, Mastercard chargeback regulations)
More Info
Key Skills
Pega Platform
Generative AI
Pega Smart Disputes Framework
Pega AI
About Company
Skills:
Java, Orchestration, Power Bi, Scala, Performance Tuning, Kafka, Dimensional Modeling, Sql, Spark, Python, Flink, CI CD, Beam, incremental processing, access controls, Cube.dev, dbt, data-quality testing, data partitioning, Production Monitoring
Skills:
.Net Core, C#, Sql Server Database, Sql Queries, HTML, Angular, Microservices, jQuery, Javascript, Webapi, Xml, ASP.Net, Mvc, Selenium Automation, Oracle, Python, PCF cloud platform, CI/CD pipelines, ETL jobs scheduling in Autosys, AI solutions
Skills:
Kafka, Performance Tuning, Angular, Cloud Technologies, React, Azure, Pega Infinity, Pega Platform, GenAI, CI CD Automation, Queue Processors, Security, Constellation, Agentic AI, Enterprise Integrations, OpenAI, REST Integrations, DX API
Skills:
Tree of Thoughts (ToT), Large Language Models (LLMs), Java, C, C++, React, Javascript, Python, Generative AI, Plan-and-Solve loops, Training, structural execution patterns, Agentic AI, AI evaluations