About The Role
Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai's Collection Orchestration Platform, the world's first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai's Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/
Job Title: Software Engineer (Telephony)
Location: Bangalore (WFO)
Work Type: Full-time
What You'll Do
- Own the SIP/RTP/media stack: design, build, and operate the telephony infrastructure that carries every Skit conversation
- Lead client integrations end-to-end — from kick-off call to production cutover — across SIP trunking, carriers, contact-center platforms, and enterprise PBXs
- Debug live VoIP issues by reading PCAPs, traces, and logs; build the tooling that makes this faster for the rest of the team
- Optimize for the things that matter to voice AI: latency, jitter, packet loss, codec quality, and call success rate
- Partner with the AI/platform teams on the SIP ↔ WebRTC ↔ media-AI boundary
- Write scripts/services (Python, Bash) to automate provisioning, monitoring, and incident response
- Be the technical voice in client conversations — explain trade-offs, run troubleshooting sessions, and own the integration outcome
Required
- 3+ years building or operating production VoIP/telecom systems
- Strong programming skills in Python or Bash
- Experience working with containerization systems like Docker, Kubernetes
- Deep, hands-on expertise with SIP, SDP, RTP, SRTP
- Production experience with tools like Kamailio, OpenSIPS, FreeSWITCH, or Asterisk
- Working knowledge of RTPEngine (or equivalent media proxy) for NAT/media handling
- Fluent debugging with sngrep, tcpdump, Wireshark, and PCAP analysis
- Experience integrating with cloud telephony providers (e.g. Twilio, Plivo, Telnyx, Exotel) and/or PSTN carriers via SIP trunks
- Strong written and verbal communication for collaboration with client engineering teams
