Software Engineer, Sr

Required Qualifications

• 7+ years of experience in Digital Workplace, EUC, DEX, or Desktop Engineering roles
• 4+ years of handson experience with ControlUp in enterprise environments
• Strong experience with ControlUp RealTime, ControlUp Insights, and/or ControlUp Edge DX
• Solid understanding of endpoint performance, user experience monitoring, and remediation concepts
• Advanced PowerShell scripting skills for automation and proactive issue resolution
• Experience supporting largescale environments with thousands of endpoints
• Strong troubleshooting skills across Windows endpoint and VDI environments

Technical & Architectural Skills

• Expertise in Windows endpoint management macOS experience a plus
• Experience with VDI platforms (Citrix and/or VMware)
• Ability to design and maintain scalable, reliable DEX architectures
• Experience integrating ControlUp with modern endpoint management, ITSM, or automation platforms (e.g., Intune, Jamf, ServiceNow, Remedy, Power BI)
• Strong understanding of enterprise infrastructure fundamentals (networking, identity, security basics)

Communication & Professional Skills

• Excellent verbal and written communication skills
• Comfortable presenting technical findings to both technical and nontechnical audiences
• Proven ability to work directly with customers and stakeholders in an advisory capacity
• Strong analytical mindset with the ability to turn data into clear, actionable recommendations

Preferred Qualifications

• Experience with additional DEX platforms (e.g., Nexthink, Aternity)
• Familiarity with experiencebased metrics such as XLAs or user sentiment analysis
• Exposure to automation, selfhealing endpoints, or AIdriven analytics
• Experience contributing to solution design, platform standardization, or transformation initiatives

Education

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
  
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