Software Engineer - ServiceNow Developer

Are you ready to make an impact at DTCC

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

The Impact you will have in this role:

The ServiceNow Developer will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, ITAM and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Mgmt., and System Integrations.

Your Primary Responsibilities:

• Assist in development and implementation of applications using ServiceNow platform capabilities
• Develop and implement integrations and workflows, using Flow Designer, legacy Workflow, Integration HUB, and REST
• Work closely with other senior engineers and product managers/Business System Analysts to understand detailed requirements and own your code to design, develop, test automation and delivery of high-quality products
• Develop reusable code, review and improve test cases, and collaborate with internal teams to ensure test results meet expectations
• Support execution of releases, product upgrades, modern technology deployments
• Provide 2nd level ServiceNow support, resolve incidents, Process Management and Project Coordination
• Perform peer reviews on the work of other team members, including the review of high-level designs, code, and test plans and results
• Effective communication skills, both written and verbal, with the ability to describe technical solutions to internal and external team members
• Experience with working in onshore/offshore team environment

Qualifications:

• At least 4 yrs. of software development experience with at least 2+ years in ServiceNow
• Bachelors or Masters in Computer Science or equivalent
• Certification in ITIL and one of the ServiceNow Implementation Specialist (CIS) †ITSM, Discovery

Talents Needed for Success:

• Strong working knowledge in IT Service Management, and CMDB
• At least 2 yrs. of experience with JavaScript, HTML, AngularJS, REST APIs
• Familiarity with SDLC and Agile methodologies
• ServiceNow Platform/Scripting/APIs/Service Portal/Applications experience
• ServiceNow System Administrator (CSA) and Application Development (CAD)
• Excellent understanding of Service platform architecture, releases, and best practices
• ServiceNow Discovery, EM, ATFs, IT Asset Management and IT Operations Management
• Familiarity with Unix, Linux, Shell Scripting
• Practical experience with agile methodologies/tools