Software Engineer | Remote

Work Snapshot

Type: Full-time position

Location: Remote

Commitment: 6-day work week with overlap in Pacific Time hours

Commission: $25K–$35K per year

What You'll Be Doing

• Investigate and resolve user-reported issues across web applications and platform workflows

• Debug production issues using logs, telemetry, network inspection, and database queries

• Triage issues effectively, escalating critical problems and resolving others through configuration or guidance

• Collaborate with engineering teams to identify root causes and improve system performance

• Create documentation and runbooks to streamline issue resolution and reduce recurring problems

What We're Looking For

• Strong experience in debugging web applications or supporting SaaS platforms

• Strong experience in modern web technologies or customer support for technical products

• Strong understanding of system behavior, failure modes, and troubleshooting workflows

• Strong written communication with a professional, clear, and user-focused approach

• Comfortable working with LLMs, system outputs, and debugging complex workflows

How To Apply

• Upload resume

• Interview

• Submit form