Software Engineer, Platform & Reliability

Company Description

Incisiv is a leading insights firm dedicated to driving digital transformation within the consumer industry. Over 7,500 senior executives rely on Incisiv's annual agenda of curated insights and experiences. With 75+ clients across the consumer and technology value chain, Incisiv is trusted to define and refine digital transformation and AI strategies. The services offered include curated executive learning, market perspectives, digital maturity benchmarking, and strategic programs.

About the Role

We're building AI-powered analytics and generative platforms for industry insights.

As we scale, we need someone to own the reliability, observability, and operational foundations of our systems.

You'll work alongside our product engineer, who focuses on features and user-facing development. Your focus is everything that keeps the platform running well: monitoring, debugging, security, performance, and code quality. You'll also write code and contribute to product work, but your primary value is making sure our systems are solid, observable, and secure.

This is an early-stage hire. You'll set up the practices and infrastructure that let the rest of the team move fast without breaking things.

What You'll Work On

• Observability & Monitoring: Get our monitoring stack working properly (BetterStack, Sentry, etc.). Build dashboards that actually help us debug issues. Make production less of a black box.
• AI Operations: Track LLM usage and costs across providers. Log agent runs, catch failures, understand what's happening in our AI workflows.
• Security & Compliance Foundations: Set up the practices now that make SOC 2 achievable later. Access controls, data handling policies, audit trails.
• Platform Hygiene: CI/CD pipelines, testing practices, deployment workflows. Keep technical debt manageable.
• Codebase Consolidation: Look across our various projects and identify opportunities to consolidate, reuse, or productize common patterns.
• What We're Looking For

Must Have

• Full-stack fundamentals (React, TypeScript, Node, SQL). You'll write code, not just configure tools.
• Experience setting up monitoring and observability. You've made Sentry, Datadog, or similar actually useful, not just installed.
• Comfort debugging systems you didn't build. Messy logs, unclear errors, mysterious failures.
• Basic security awareness. You know what don't do stupid things with customer data looks like in practice.
• Systematic thinker. You notice when things are fragile and want to fix them.

Important But Learnable

• Our specific stack (Supabase, Vercel, etc.)
• AI-specific observability tools (LangSmith, Helicone, etc.)
• Formal compliance frameworks (SOC 2, GDPR)

Behavioral Fit

• Detail-oriented without being slow
• Proactive. You notice problems before they become emergencies.
• Good collaborator. You'll work closely with the product engineer and the founding team.
• Low ego. Willing to do unglamorous work that keeps things running.

What We Offer

• Ownership of the platform and reliability layer from day one
• Direct collaboration with the founding team and product team
• Work on AI-native systems with real observability challenges
• Competitive salary based on experience

If you believe you fit the profile, please send your résumé and a two-minute video introduction to [Confidential Information]. Applications without a video will not be considered.