Software Engineer

About Lowe's

Lowe's is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's India

Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe's India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

Job Summary:

We are looking for a talented BMC Remedy Developer to join our team. The ideal candidate will have expertise in the BMC Helix ITSM Suite and a focus on enhancing IT Service Management (ITSM) processes. This role demands excellent problem-solving abilities, hands-on experience in implementation, configuration, and ongoing support, as well as the capacity to work collaboratively with cross-functional teams to deliver impactful solutions.

Core Responsibilities:

• Configure, deploy, and maintain the BMC ITSM Suite, including modules like Incident,

Problem, Change, Service Request, and Knowledge Management.

• Customize and integrate workflows, forms, and applications within BMC Helix to align with

business requirements.

• Enable seamless integration of BMC Helix with internal systems and third-party applications

using REST APIs, AI Spoon Jobs, and other integration techniques.

• Drive the adoption of ITIL best practices and support their implementation across the

organization.

• Collaborate with business stakeholders to gather requirements and develop tailored ITSM

solutions.

Years of Experience

• 3-5 years of hands-on experience with the BMC Helix platform.

Skill Set Required

• Experience with the BMC Helix platform
• Strong understanding of ITIL principles and ITSM best practices.
• Strong understanding of ITIL principles and ITSM best practices.
• Familiarity with PWA, DWPC, and Innovation Suite functionalities.
• Proficiency with the AI Spoon Client.
• Strong skills in custom development, API integrations, and workflow automation.