Software Engineer in Support I

Primary Responsibilities:

• Gain an expert understanding of product functionality, integration points, and customization of web portals per customer requirements
• Work with Microsoft D365 CRM workflows, flows, plug-ins, BPF, Power Automate, and file import-export frameworks
• Maintain and debug customer environments, using necessary tools and technologies to troubleshoot issues
• Perform upgrades to customer systems for new versions of portal applications and supporting technologies
• Collaborate with development, product management, professional services, and customer support teams
• Communicate clear, accurate, and timely information to internal teams, customer-facing teams, and customers
• Identify and escalate risks and issues while providing status updates
• Perform assigned tasks with minimal supervision
• Prepare design and technical documentation
• Foster teamwork internally and externally
• Establish and maintain positive, professional relationships with client staff, demonstrating professionalism in demeanor, conduct, and appearance

Required Skills/Qualifications:

• Bachelor's degree and/or relevant work experience
• 2–4 years of experience in commercial software development in a SaaS-based company
• Hands-on experience with C# ASP.NET MVC Web Applications, JavaScript, SQL, HTML, CSS, OData, Angular/React
• Solid understanding of design patterns
• Experience with source control management systems and CI/CD environments
• Strong debugging and troubleshooting skills
• Proven ability to work in team-based environments and communicate effectively with internal and external stakeholders during remote and onsite engagements
• Excellent written and oral communication skills
• Fluency in written and spoken English

Preferred Skills/Qualifications:

• Experience implementing complex software packages and/or CRM implementations
• Knowledge of Microsoft Azure, Logic Apps, Power Apps, Dynamics 365 solutions, including:

1. Solutions building, Layering and Publishers, Schema, Workflow, Flows, Business Rules, and Plugins

• Familiarity with WCAG, Application Insights, Kendo UI, TPC/Sitefinity framework applications
• Higher Education industry experience