Scope:
- The ServiceNow team collaborates with business and IT stakeholders to deliver reliable, scalable, and innovative ServiceNow solutions.
This role focuses on hands-on development, customization, and platform enhancements across ITSM and related modules. - The ideal candidate will contribute to solution design, scripting, integration, and platform optimization while learning and growing under senior guidance.
Technical Environment:
- ServiceNow Platform: ITSM, CSM (basic), CMDB
- Scripting & Development: JavaScript, Glide scripting, Client & Server scripts, UI policies, Business Rules
- Integrations: REST, SOAP, IntegrationHub, Flow Designer
- Platform Components: Notifications, ACLs, Service Catalog, Forms, UI Builder (basic)
- DevOps/Agile: Update Sets, ATF (basic), Agile Methodology
What You'll Do:
Develop & Deliver
- Design, develop, and configure solutions across ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.).
- Customize forms, workflows, business rules, client scripts, UI policies, and notifications using JavaScript and Glide APIs.
- Build and support integrations with enterprise systems via REST/SOAP APIs and Flow Designer.
- Configure and manage notifications, email templates, and triggers.
- Develop and maintain Access Control Lists (ACLs) for secure access control.
- Support CMDB maintenance, data imports, and discovery-related tasks.
Collaborate & Support
- Work with functional and technical teams to understand requirements and deliver optimized solutions.
- Assist in testing, troubleshooting, and resolving platform-related issues.
- Participate in platform upgrades, releases, and performance tuning.
- Contribute to documentation and adherence to coding best practices.
What We Are Looking For:
- Experience: 2-4 years of hands-on ServiceNow development experience.
- Core Skills: ITSM configuration, JavaScript scripting, Glide API, Flow Designer, and IntegrationHub.
- Integration Experience: REST/SOAP APIs and related authentication mechanisms.
- Security: Experience with ACLs, roles, and platform security.
- Notifications: Proficiency in creating and managing triggers and templates.
- Modules Exposure: Working knowledge of CMDB or CSM modules.
- Platform Understanding: Awareness of ServiceNow architecture, data model, and update set migration.
- Certifications: ServiceNow CSA preferred (CIS-ITSM is a plus).
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
