Software Engineer II - Backend | AI Team

About the Team:

You will be part of the AI Team at Helpshift. We are responsible for developing AI features like AI Agent, Smart Intents, etc. by leveraging custom models & generative AI. The team consists of backend (ML) engineers & data scientists.

Description:

• Collaborate with cross-functional teams to develop features that enhance our product offerings & create meaningful impact for our customers.

• Write performant & maintainable code to meet high scale while ensuring consistency across the codebase.

• Continuously monitor & improve performance of existing systems.

• Identify bottlenecks & bugs in the system and proactively resolve them for a seamless user experience.

• Stay up-to-date with new technologies & explore their applicability in our product offerings to improve user experience.

• Guide junior members of the team, fostering their growth & development.

Must Have:

• Bachelor's degree in Computer Science (or equivalent)

• 4-6 years of medium to large scale backend development experience

• Thorough understanding of CS fundamentals: data structures, algorithms, etc.

• Hands-on experience on POSIX compliant OSs: Linux, MacOS

• Experience designing & building scalable systems with: Mongo, Yugabyte/Postgres, Redis, Elasticsearch, Kafka, etc.

• Experience writing tested code (unit, functional & regression tests)

• Excellent verbal and written communication skills

• Strong work ethic & sense of ownership

• Curiosity & a strong willingness to learn

Nice to Have:

• Experience building systems for AI applications

• Experience benchmarking performance & detecting failures/regressions

• Strong understanding of Python

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

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