Pay and Benefits:
- Competitive compensation, including base pay and annual incentives.
- Comprehensive health and life insurance and well-being benefits based on location.
- Pension/Retirement benefits.
- Paid Time Off (PTO) and Personal/Family Care, plus other leaves of absence to support physical, financial, and emotional well-being.
- Flexible/hybrid work model: 3 days onsite (Tuesdays, Wednesdays, and a third day unique to each team or employee), and 2 days remote.
Role Impact:
The Associate ServiceNow Developer will be part of the Engineering team responsible for the development and support of ServiceNow products, including ITSM, ITAM, and ITOM. This involves working on key modules such as Service Catalog, Service Portal, CMDB, Discovery, Event Management, and System Integrations.
Primary Responsibilities:
- Development & Implementation: Assist in the development and implementation of applications using ServiceNow platform capabilities.
- Integrations & Workflows: Develop integrations and workflows using ServiceNow Flow Designer, legacy Workflow, Integration HUB, and REST.
- Collaboration: Work closely with senior engineers, product managers, and Business System Analysts to understand detailed requirements and design, develop, test, automate, and deliver high-quality products.
- Code Development: Develop reusable code, review and improve test cases, and collaborate with internal teams to ensure test results meet expectations.
- Support Releases & Upgrades: Assist in the execution of releases, product upgrades, and modern technology deployments.
- ServiceNow Support: Provide 2nd level ServiceNow support, resolve incidents, manage processes, and coordinate projects.
- Peer Reviews: Conduct peer reviews on high-level designs, code, test plans, and results.
- Effective Communication: Ensure clear communication with both internal and external team members to describe technical solutions.
Qualifications:
Experience & Education:
- 5+ years of software development experience, with at least 3 years in ServiceNow development.
- Bachelor's or Master's degree in Computer Science or a related field.
- Strong working knowledge in IT Service Management (ITSM) and CMDB (Configuration Management Database).
Technical Skills:
- JavaScript, HTML, AngularJS, and REST APIs (minimum of 2 years experience).
- Familiarity with SDLC (Software Development Life Cycle) and Agile methodologies.
- Hands-on experience with ServiceNow platform, scripting, APIs, Service Portal, and applications.
Certifications:
- ServiceNow System Administrator (CSA).
- ServiceNow Application Development (CAD).
- ITIL Certification.
- ServiceNow Implementation Specialist (CIS), ideally in ITSM, Discovery.
Talents Needed for Success:
- Honesty and Transparency: Foster a culture of open communication within the team.
- Continuous Learning: Stay current on changes in the specialist area and seek learning opportunities to stay up-to-date.
- Collaboration: Work well within and across teams, with an ability to resolve disagreements effectively.
- ServiceNow Expertise: Strong understanding of ServiceNow platform architecture, releases, and best practices.
- Technical Skills: Knowledge of ServiceNow Discovery, Event Management (EM), ATFs, IT Asset Management (ITAM), and IT Operations Management (ITOM).
- Unix/Linux and Shell Scripting: Familiarity with these technologies is a plus.
- Agile Methodologies: Practical experience with Agile methodologies/tools.
Additional Skills/Experience:
- Ability to translate business needs into technical solutions and ensure those solutions are robust, scalable, and deliverable within deadlines.
- Ability to work in an onshore/offshore team environment, communicating effectively with remote and local teams.
