Role Overview
Capgemini is seeking talented
Japanese bilingual support engineers with strong technical and communication skills to join our L1/L2 support team. The ideal candidate will handle customer queries, incident management, and technical troubleshooting for Japanese-speaking clients.
Key Responsibilities
rovide
L1/L2 technical support for Japanese customers via email, chat, and calls.Troubleshoot issues related to:
- Applications
- Network/Connectivity
- Hardware/Software
- User access & account management
Translate and communicate technical issues accurately between Japanese and English teams.Manage incident tickets using ITSM tools (ServiceNow, Remedy, Jira, etc.).Perform escalation to L3 teams when required.Ensure SLA compliance and maintain high customer satisfaction.
Required Skills
JLPT N2 or N3 certification (mandatory)26 years of experience in
L1/L2 supportStrong understanding of:
- Windows/Mac OS
- Networking fundamentals
- Ticketing tools
- Remote support tools
Excellent spoken & written Japanese + English communicationImmediate joiners / 30 days notice preferred
Good to have
ITIL Certification
Experience with global support processes
Knowledge of cloud basics (Azure/AWS/GCP)
What You'll Love About Working Here
You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini Group, along with personalized career guidance.Comprehensive wellness benefits including health checks, telemedicine, insurance topups, elder care, partner coverage, and newparent support through flexible work.Work on cuttingedge technology and engineering projects with industry leaders or contribute to solutions addressing societal and environmental challenges.Capgemini is an AIpowered global business and technology transformation partner, delivering tangible business value. With nearly 60 years of innovation, our diverse team of 420,000+ experts operates across 50+ countries, leveraging deep industry knowledge and a strong partner ecosystem.
Make it real
www.capgemini.com
