Your Role
Experience
- 5+ years of experience inRetail/QSR POS systemsand store operations.
- Strong experience withGK POS / GK Retail Store Commerce(highly preferred).
- Proven track record of experience inL3 Production Support
- Experience working in client-facing.
Mandatory Skills
- StrongGK POS technical and functional expertise.
- Deep understanding ofPOS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows.
- Experience in understandingPOS integrationsincluding ERP, OMS, payment gateway and eCommerce platforms.
- Strong production support background including:
- Incident Management
- Major Incident Handling
- Root Cause Analysis (RCA)
- Problem Management
- Release and Defect Triage
- Ability to troubleshoot complex production issues through log analysis and system diagnostics.
- Strong stakeholder management and communication skills
Your Profile
Leadership Expectations
- Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives.
- Coordinate with business teams, vendors, architects, and engineering teams.
- Manage escalations and provide executive-level communication during critical incidents.
Preferred Skills
- Experience withGK POS implementation, upgrades, and modernization programs.
- Knowledge ofomnichannel retail operations.
- Exposure to monitoring and observability tools such asGrafana, Dynatrace, Splunk, CloudWatch, etc.
- Familiarity with Agile delivery methodologies and functional architecture.
Good to Have
- ServiceNow, Jira, and Confluence experience.
- Core Java, .Net
Ideal Candidate Profile
A strongGK POS L3/L4 production supportwith deepRetail/QSR domain expertise, provenProduction Support experience, good understanding ofPOS integrations and architecture.
Hyderabad, India
For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.
