Own Every Moment at NetApp
At NetApp, your ideas power innovation. We lead in intelligent data infrastructuredelivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.
Ready to innovate and contribute to our path to $10B Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.
Job Summary
CPE is a global function and handles engineering level customer escalations across the product and solution landscape. CPE teams are involved in detecting and fixing customer problems, contributing to improving product quality, supportability and adding critical customer features. CPE teams are often seen bridging the gap between support and Engineering, communicating at executive level, senior technical leaders, support personnel and the customers.
Job Requirements
- Solid programming knowledge and experience in C/C++ coding and debugging.
- Experience in the areas such as File Systems, Storage, System/Kernel Programming, Data Protection/Replication, Disaster Recovery, Clustered filesystems and/or Cloud computing.
- Strong understanding of concepts related to computer architecture, data structures and standard programming practices.
- Experience in handling customer issues, identification of supportability/automation opportunities, contribution to product feature development is preferred.
- Experience in Core-dump/Crash-dump analysis using GDB is an advantage.
- Strong written and verbal communication skills.
- Develop longer-range project plans and schedules for individual or work for a small team.
- Successfully convey information to stakeholders at many levels related to the position- Work effectively with senior engineers within Business Unit.
- Critical and/or high visibility customer support
- Limited supervision and direction are provided, as this individual can operate, drive results and set priorities independently.
Education
- A minimum of 4 - 8 years of experience is required.
- A Bachelor of Science Degree in Electronics/Electrical Engineering or Computer Science, a Master degree, or a PhD; or equivalent experience is required.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
