Summary: As Senior Technical Support Engineer, you will play a key role in addressing customer issues promptly. Our team is dedicated to innovative problem-solving on an enterprise scale, providing effective solutions. Your primary responsibilities will involve supporting and maintaining customers of our solutions, ensuring timely resolution of their issues.
Responsibilities:
Own and resolve technical issues from initial troubleshooting to resolution within designated timeframe. Identify root causes and implement effective solutions.
Understand customer needs and collaborate with cross-functional teams for timely issue resolution.
Provide DevOps support for critical applications that are developed using effective methodologies for efficient issue resolution.
Create and maintain support documentation, scripts and debugging guides to help build a repository of self-service support documents.
Demonstrate excellent verbal and written communication and foster collaborative relationships with internal teams.
Basic Skills:
B.S. or higher in Computer Science or related technical discipline, or related practical experience.
5+ years of experience in a technical support role, with relevant tooling and scripting experience.
Preferred Skills:
Hands-on experience with both relational and non-relational databases (e.g., MySQL, Couchbase etc).
Proficiency in scripting languages such as Bash and Python.
Experience in supporting, troubleshooting, and debugging microservices.
Strong knowledge of linux commands.
Familiarity with Java programming and using debugging tools for Java applications.
