Software Engineer

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit

At Amdocs, our mission is to empower our employees to Live Amazing, Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

<iframe width=560 height=315 src=https://www.youtube.com/embed/j4BzOFa1cIYsi=pUxqoisMoe2cvBz4 title=YouTube video player frameborder=0 allow=accelerometer autoplay clipboard-write encrypted-media gyroscope picture-in-picture web-share referrerpolicy=strict-origin-when-cross-origin allowfullscreen /iframe

In one sentence

Responsible for design, development, modification, debug and/or maintenance of software systems

What will your job look like

Key responsibilities:

• Coordinate with all required stakeholders and drive relevant incidents/tickets to closure.
• Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
• Take ownership of operational/Environment related issues, be proactive when dealing with user issues, and track the status of activities. Actively participate and bring added value to root cause analysis. Participate in Incident review following major Incidents.
• Ensure that metrics, such as KPIs and SLAs set for the unit, are met.Respond to enquiries from customers and help resolve their problems.Drive discussion on conference bridges for critical P1 issues.
• Proactively identify automation areas, alert monitoring improvements.
• Ensure compliance with various internal audit processes such as client-requested audits, and so on. Identify potential problems and/or increasing trend of repetitive Incidents.
• Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents.
• Monitor assigned applications or services and investigate and diagnose incidents to restore failed applications or services as quickly as possible.
• Monitor server health, deployment status, certificate validity, and configuration changes.
• Perform advanced log analysis using tools like Splunk to identify and troubleshoot issues proactively to to determine root causes.
• We are seeking a candidate who can directly contribute to improving resolution times, operational efficiency, and overall incident quality by strengthening these critical skill sets.
• Ability to understand business needs and manage 24X7 shifts.

All you need is...

Required Technical Competencies:

• Working knowledge of Microsoft tools like Office, Word, Excel.
• ITIL/ITSM knowledge and certification would be an added advantage.
• Having exposure to telecom domain.
• Willingness to learn drive issues towards resolution.
• Creating dashboards, Reports, Alerts, Advance Splunk Search, Visualization, log parsing and external table lookups
• Wide Experience in monitoring and troubleshooting the applications using tools like Dynatrace, Splunk and Grafana to build observability for large-scale microservice deployments.
• Ability to perform advanced triaging by analyzing logs to identify root causes of infrastructure issues.
• Experience in working in ambiguous situations, working under pressure, and flexible work hours (across multiple time zones)

Required Behavioral Competencies:

• Effective Communication & Stakeholder Management: Ability to independently lead war-room discussions with multiple stakeholders and provide rapid, clear responses to customer queries.
• Adaptability & Resilience: Ability to work effectively in ambiguous situations, under pressure, and with flexible work hours.
• Sense of Urgency & Ownership: Production-oriented with a strong sense of urgency and sensitivity to production requirements.
• Analytical Thinking: Good analytical skills , coupled with the ability to systematically approach and resolve complex problems.
• Collaboration & Teamwork: Ability to work effectively within a team environment, fostering cooperation and knowledge sharing. Incident management often requires coordinated efforts across multiple teams.
• Proactive Learning & Continuous Improvement: Demonstrated commitment to learning from incidents, identifying areas for improvement, and implementing changes to prevent recurrence.
• Decision-Making & Judgment: Ability to make sound decisions under pressure, often with limited information. This includes prioritizing tasks and determining the best course of action.

Skills Required (Mandatory):

• Incident Management with Infra knowledge and work-experience, Excellent communication skills.
• Tools: Jira , Splunk , Dynatrace ,Grafana , ITSM

Why you will love this job:

. You will be challenged to design and develop new software applications.
. You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.