Software Engineer

Site Reliability Engineer (SRE)

Purpose & Overall Relevance for the Organization:

• Maintain and enhance monitoring framework (data collection, alert aggregation, dashboarding) and implement and enhance alerting logic (framework).
• Enable proactive incident alert and resolution leveraging knowledge scripts.
• Identify and detect repetitive incidents (stability, reliability) and develop solutions to fix problems.
• Work on technical resolution for incidents and identify technical root cause.
• Ensure tool standards, exploit tool capability to fine-tune product reliability.
• Integrate incident, release, monitoring, and alerting tools into the overall ecosystem.
• Measure and report SLI, MTTx in periodic reviews, analyze deviations, and take actions to closure.
• Update runbooks with changes to process/tools.
• Drive postmortems to arrive at remedial actions.
• Participate in On-Call Incident Technical Support.
• Ensure production release guidelines (entry/exit) and implementation are adhered to for changes to Production.
• Support CI/CD pipeline implementation and integration to quality, security.
• Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity.

Key Responsibilities:

• Maintain and enhance monitoring framework (data collection, alert aggregation, dashboarding).
• Implement and enhance alerting logic (framework).
• Enable proactive incident alert and resolution leveraging knowledge scripts.
• Identify and detect repetitive incidents (stability, reliability) and develop solutions to fix problems.
• Work on technical resolution for incidents and identify technical root cause.
• Ensure tool standards, exploit tool capability to fine-tune product reliability.
• Integrate incident, release, monitoring, alerting tools into the overall ecosystem.
• Measure and report SLI, MTTx in periodic reviews, analyze deviations, and take actions to closure.
• Update runbooks with changes to process/tools.
• Drive postmortems to arrive at remedial actions.
• Participate in On-Call Incident Technical Support.
• Ensure production release guidelines (entry/exit) and implementation are adhered to for changes to Production.
• Support CI/CD pipeline implementation and integration to quality, security.
• Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity.

Required Skills:

• At least 5 years overall IT experience with 3 years in relevant area (DevOps / SRE).
• Strong awareness and experience of working with Site Reliability Engineering principles.
• Good understanding of public cloud offerings such as AWS components like EC2, IAM, RDS, Cloudwatch, Database (Redis, RDS, Dynamo DB).
• Hands-on experience on enterprise toolsets such as Grafana, Instana, Prometheus, ELK Stack, etc.
• Exposure to networking concepts (SSH, FTP, TCP/IP, DNS, Load balancing, CDN, etc.).
• Experience in any scripting language (bash / python / perl).
• Good experience with CI/CD pipelines including BitBucket, Jenkins.
• Experience operating high-availability, fault-tolerant, scalable, distributed software in production: building monitoring into your code, tweaking dashboards, defining alerts.
• Knowledge of Agile software development principles, including using JIRA.
• Experience in a 24/7 high availability production environment.
• Excellent organizational, verbal, and written communication skills.
• Aptitude to be a good team player and the desire to learn and implement new technologies.
• Knowledge of ITIL processes.

Nice to Have:

• Experience with building Rest APIs, API Integration, and Web Services is preferred.
• Knowledge in Messaging and Streaming frameworks like RabbitMQ / Kafka.
• Exposure to languages such as Typescript, Nodejs.
• ITIL V4 Foundation certified.