Software Development Services Manager

Job Title: Software Development Services Manager (On-Site | Navi Mumbai | US Hours)

Team Size: 10 to 12 team members

Industry: Managed Services Provider (US Education / Charter School Sector)

Location: Navi Mumbai, India (Global Delivery Center)

Clients: United States

Reporting to: Executive Leadership

Role Objective:

The SDS Manager leads end-to-end delivery across Data, Business Intelligence (BI), Cloud, DevOps, and Website/Application Development, using a modern AI-enabled delivery model to enhance quality, speed, and decision-making. The position is 100% officebased, requiring daily onsite collaboration with cross-functional teams and alignment with U.S. working hours to effectively support U.S. clients and stakeholders.

Key Responsibilities:

• Improve delivery predictability using AI-assisted estimation, forecasting, and risk detection.
• Increase engineering velocity and quality through AI-driven documentation, code reviews, test generation, and automated deployment checks.
• Provide insight-led reporting via automated dashboards and ML-assisted KPI monitoring.
• Enable client value expansion through AI-enabled enhancements and data-driven recommendations.
• Project, Delivery & Client Leadership. Lead multiple simultaneous projects from initiation to closure.
• Conduct AI-assisted requirement gathering and solution workshops.
• Use predictive analytics to anticipate delivery risks. Automate reporting using AI-enhanced dashboards.
• Serve as primary client interface and manage escalations. Identify upsell and cross-sell opportunities.

AIEnabled Engineering Excellence

• Integrate generative AI into the SDLC.
• Implement and standardize MLOps practices.
• Use cloud-native AI/ML services across AWS, Azure, and GCP.
• Enhance observability and release governance with automation.

Data, Analytics & Intelligent Automation

• Oversee BI, ETL, and data platform projects.
• Deliver predictive analytics, NLP, and generative AI use cases.
• Lead workflow automation initiatives.
• Uphold Responsible AI principles.

Team Leadership

• Lead and mentor a cross-functional team.
• Strengthen team delivery frameworks with AI automation.
• Present AI-enabled strategies and delivery improvements.

Education:

• 8+ years of IT experience with 3+ years in Project Management.
• Experience delivering Data, BI, Cloud, DevOps, and Web/App projects.
• Strong client-facing leadership.
• Technical Skills:
• Data Warehousing, ETL, SQL, Python, BI Tools.
• ML fundamentals, NLP, generative AI.
• AWS, Azure, GCP; cloud-native AI/ML.
• CI/CD, Git, Terraform, Docker, MLOps.
• Web/app development (WordPress, React.js, Node.js, Java).

Additional Requirements

• Office-based position.
• Must align with U.S. working hours.
• Strong documentation and Agile/Scrum experience.
• Preferred: PMP/Agile certifications; TensorFlow/PyTorch experience.

What We Offer

• Lead global client engagements and AI-enabled transformation initiatives.
• High ownership, leadership visibility, and growth path.
• Opportunity to build and scale AI-driven service capabilities.

About Company

Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With a stable, portable and scalable IT, we prepare and support each school's technology environment through various phases of evolution and growth. We do cater to small to medium businesses, but they are more legacy clients at this time under the ACS umbrella.

To learn more, please visit www.inspiroz.com

Mission: We help schools and kids succeed.

Vision: We deliver creative, high-quality technology solutions for schools and education-focusedorganizations.