Summary
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something — you'll add something.
Apple's Customer Experience Engineering team is looking for a passionate Software Quality Engineer to contribute to design, analysis and certification of our support apps. We are looking for someone who is equally passionate about quality and using light weight processes to consistently achieve it. The role would also involve interacting with cross-functional engineering and product teams to test features, perform root cause analysis, and drive the quality of our customer's experience.
Description
In this dynamic and fast-paced role, you will be directly responsible for ensuring the quality of Apple's customer support experience, focusing on consistent functionality, performance, and stability. This involves understanding new and existing feature implementations to craft informed and robust testing charters, authoring test scenarios, scripts, and plans, and then executing functional, performance, and stability testing. You will also write and review automation test scripts, identify and report defects with first-level root cause analysis and consistent reproduction steps, and champion quality efforts by collaborating with test automation engineering, product management, and engineering program teams.
Responsibilities
- Ensure the consistent functionality, performance, and stability of Apple's customer support experience and applications.
- Design, develop, and maintain robust automated test scripts and frameworks for functional, performance, and stability testing, leveraging proficiency in languages like Python, Java, or Swift.
- Implement scalable automation strategies, integrating automated tests into CI/CD pipelines to drive continuous feedback and enhance overall product quality.
- Identify, meticulously report, and perform first-level root cause analysis for defects, providing clear reproduction steps and collaborating with development teams for resolution.
- Craft informed and robust testing charters, and author comprehensive test scenarios and plans based on new and existing feature implementations.
- Drive quality efforts throughout the development lifecycle, collaborating closely with cross-functional engineering, product management, and test automation teams.
Minimum Qualifications
- 4+ years experience in software quality assurance testing. Experience as a team lead preferred.
- Hands-on experience building and maintaining test frameworks using tools such as RestAssured or Selenium
- Proficiency in one or multiple languages such as Java, Python etc.
- Unparalleled written and verbal communication skills, with the ability to abstract technical conversations for non-technical stakeholders.
- Attention to detail. A passion to get the little things right.
Preferred Qualifications
- Experience testing iOS native and Safari-based web applications.
- Experience with performance testing tools (e.g., JMeter, Gatling) and load/stress/scalability testing practices.
- Knowledge of AI-driven testing tools
Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.
At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple's workplace
Role Number: 200669070-3278
