Software Asset/Inventory Management (L1/L2)

Role: Software Asset/Inventory Management (L1/L2)

Experience: 1.5 to 3 Years

Location: Bangalore

Immediate Only

Key Responsibilities

• User Support (L1/L2): Handle software-related queries, access issues, and installations

• Provide guidance on approved tools and alternatives

• Troubleshoot basic licensing and activation issues

• Process software license requests (new, review, renewals etc.)

• Coordinate with vendors and procurement teams for license acquisition

• Work with Procurement, Finance, and IT teams for approvals and renewals

Key Skills & Competencies

• Understanding of software licensing models (subscription, perpetual, SaaS)

• Basic knowledge of Software Asset Management tools (SAM)

• Analytical mindset with attention to detail

• Bachelor's degree in IT / Business / Related field

• 1–3 years of experience in IT support, Software licensing or asset management

• Good communication and stakeholder management skills

• Ability to handle high-volume request environments.

• Willingness to work in shifts and support operations across global time zones (24/7 environment)

Preferred Tools / Experience

• ServiceNow (or similar ITSM tools)

• Software Asset Management tools (e.g., Flexera, Service Now)

• Microsoft licensing, Adobe, SaaS platforms (nice to have)

• Excel / reporting tools for tracking and analysis.