Job Description

About the role

The Application Support Engineer is responsible for supporting software applications, troubleshooting production issues reported by end users, and resolving application incidents during agreed SLA timeframes. The engineer will work independently with minimal supervision and must be able to work in shifts to provide 24/7 support onsite.

Key responsibilities

Provide software application support, troubleshooting and bug fixing related to the maintained Software Applications
Involve in implementation of application enhancements as and when required
Communicate with end users, customer's IT team and support engineers from other application vendors to understand the production issues and advise them the solution
Resolve the incidents and recover services within contractual Service Level Agreement (SLA) requirements
Work with other member(s) of the support team and Service Delivery Manager to rectify the production issues
Document and track incidents and provide regular progress updates
Coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching, hotfix testing and deployments
Perform impact analysis and post-installation verification test on monthly OS patches/updates and Software patches deployments
Update project documentation in accordance to company QMS processes

About you

Bachelor's degree in Computer Science or a related field with at least 1 year of working experience in software application development
Hands-on experience with Java, PHP, Python, C#.Net, SQL/PLSQL, APIs (RESTful and SOAP) and shell scripting
Proficient in database management (SQL Server, MySQL and Microsoft Access), operational systems (LINUX and Windows Server), Application Servers (Apache Tomcat, WAMP and WebSphere)
Excellent communication skills (verbal, interpersonal, written) and strong troubleshooting abilities
Proven experience in application support and user query management (L1/L2)
Strong problem-solving skills with a commitment to a zero-defect mindset
Must be team player with fast learning skill
This position will be based in Changi Airport (standby (on duty roster basis) for any emergency)
5 day week 830am- 6pm

Maestro HR

damien lee tian hong

R1106726

16C8462