Oversee Helpdesk Operations
- To provide management advice for Helpdesk for escalated issues during the shift
- To ensure immediate response to all priority calls during the shift and follow escalate process
- To ensure planning is done for all internal Events in coordination with events team
- To ensure accident or crises management is addressed immediately Oversee Front Office
Operations
- To provide management advice for Front Office for escalated issues during the shift
- To ensure immediate response to all priority calls during the shift and follow escalate process
- To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep
- To ensure front has news papers & magazines are placed by FOE
Oversee Mail Room Operations
- To provide management advice for Mail Room for escalated issues during the shift
- To ensure immediate response to all priority calls during the shift and follow escalate process
Oversee Housekeeping Operations
- To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services
- To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the clients/VIP visits
- To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure
- To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
Cafeteria Operations
- To ensure caterers are maintaining a high standard of hygiene in the services areas
- During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements
- To ensure lab test is done for Raw Materials, Preparations Stage & Service Stage
- To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria
- To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria
- To conduct quarterly basis the traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits (5 mins max)
- To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic
- To ensure that tracking is done on the vendor crockery like spoons, plates etc to ensure no shortage
- To escalate any issues to Philips Lead & Facility Manager as first escalation
General Operations
- To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions
- To ensure all such communication is entered in the duty manager log book to inform the next shift person
- To make facility tour and list out all such actions needed
- Prepare weekly rosters for Helpdesk, Front Office, Mail Room and communicate in advance to the team
- To adhere to Client Policies, Processes & procedures and also the statutory documents
- To adhere to Client SLA & KPI as agreed with JLLM
- To assist Facility Manager in all such ISO, Internal, External, audits that happen at Client and ensure necessary documentation are done
- To coordinate with Engineering team for any such issues that need there help
