Soft Service Executive

Key Responsibilities:

• Manage and coordinate soft services, including cleaning, catering, security, reception, mail services, and landscaping.
• Develop and implement standard operating procedures for all soft services.
• Oversee service providers and contractors, ensuring they meet quality standards and contractual obligations.
• Conduct regular inspections and audits to maintain service quality and identify areas for improvement.
• Manage budgets for soft services and identify cost-saving opportunities.
• Handle customer inquiries and complaints related to soft services, ensuring timely resolution.
• Develop and maintain positive relationships with clients, tenants, and internal stakeholders.
• Implement and monitor health and safety protocols within soft service operations.
• Coordinate with other departments to ensure seamless integration of soft services with overall facility management.
• Prepare and present regular reports on service performance, costs, and improvement initiatives.

Qualifications:

• Bachelor's degree in Facility Management, Business Administration, or related field.
• Minimum of 5 years of experience in soft services management or related role.
• Strong knowledge of soft service operations, including cleaning, catering, security, and reception services.
• Excellent understanding of health and safety regulations and best practices.
• Proven experience in contract management and vendor relations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and facility management software.
• Ability to analyze data and generate insightful reports.
• Customer service-oriented with strong problem-solving skills.

Desired Skills:

• Relevant industry certifications (e.g., IFMA, BIFM).
• Experience with sustainability initiatives in facility management.
• Knowledge of quality management systems (e.g., ISO 9001).