JOB DESCRIPTION:
Position: Soft Service Executive
Account Management – Work Dynamics (APC/India, Bangalore)
Position Details:
Designation: Soft Service Executive
Work Location: Bengaluru
Required Education: Graduate degree (mandatory)
Required Experience: 4-5 years in relevant field
Working Hours: Rotational shifts
Working Days: 6 days per week
Notice Period Requirement: Maximum 1 month
Role Overview:
Managing Facility Operations
- In partnership with the Facilities Manager and Assistant Facilities Manager, you will oversee daily facility operations, ensuring comprehensive coverage of administrative functions, security protocols, and facility services.
- Your focus will be on maintaining JLL's service delivery standards while driving continuous process improvements to enhance end-user satisfaction.
Key Responsibilities:
Facilities Management & Administration
- Manage all facilities management requirements at the location, providing full administrative support to the FM team.
- Ensure timely and accurate completion of soft services reports while maintaining JLL's quality benchmarks.
Service Delivery & Escalation Management
- Serve as the primary point of contact for all FM-related escalations.
- Monitor helpdesk service requests to ensure prompt customer response.
- Provide guidance to helpdesk operators on escalated matters and guarantee immediate attention to priority calls.
Event & Meeting Coordination
- Plan and execute all arrangements for client conferences, meetings, and VIP visits.
- Oversee mailroom operations and resolve escalations to meet user satisfaction standards.
- Provide supervisory guidance to mailroom executives on complex issues.
Front Office & Visitor Management
- Ensure visitors receive prompt, professional service and that front office operations run smoothly.
- Conduct regular inspections of reception areas and lobbies to maintain high housekeeping standards.
- Ensure newspapers and magazines are appropriately stocked in reception areas.
Housekeeping Operations
- Supervise housekeeping services to ensure they meet established standards. Conduct pre-shift briefings with housekeeping staff to communicate daily priorities.
- Inspect staff presentation and attendance.
- Coordinate with housekeeping supervisors during shifts to address concerns and communicate priorities.
- Monitor indoor plant maintenance and take corrective action as needed.
Equipment & Facility Inspections
- Oversee pantry and reprographic equipment operations during shifts, identifying and resolving issues promptly.
- Conduct regular facility walkthroughs to identify housekeeping concerns and implement immediate corrective measures.
Resource Planning & Coordination
- Prepare weekly shift rosters for housekeeping services in collaboration with the Facilities Manager.
- Ensure teams understand their responsibilities and deliverables. Coordinate all FM supply requirements with central resources to ensure timely availability at the site.
Compliance & Reporting
- Adhere to JLL reporting standards and procedural requirements. Maintain vendor compliance audit records through JLL's audit team.
- Communicate all incidents and significant operational issues requiring FM assistance, guidance, or approval.
Risk Management & Safety
- Participate in emergency evacuation procedures, crisis management protocols, and business continuity planning.
- Proactively monitor and address health and safety concerns.
Budget & Vendor Management
- Monitor facilities budgets and ensure adequate supplies to support operations.
- Verify that vendor invoice processing complies with established standards.
Performance Excellence
- Conduct routine service audits to maintain team performance standards.
- Prepare stock reports, meeting minutes, and monthly management reports for clients.
- Address challenging issues proactively and identify opportunities for operational improvements.
- Collaborate with the team to achieve key performance metrics and meet service level agreements.
Candidate Requirements:
Professional Qualifications
- Graduate degree in Business, Hotel Management, Building Management, or related field (mandatory).
- Minimum 4-5 years of experience in facilities management with strong knowledge of property operations.
- Demonstrated understanding of occupational safety standards and client-focused operations.
Leadership & Management Skills
Proven track record in team leadership and management. Ability to develop and implement improvement initiatives effectively. Excellent communication, reporting, and interpersonal skills.
What JLL Offers:
JLL provides an entrepreneurial and inclusive environment where you can realize your full potential. We support your career ambitions through our dedicated Total Rewards Program, offering competitive compensation and comprehensive benefits.
Apply today to join our team!
