Job Description
JD for soft service executive
Primary Responsibilities:
Managing day-to-day soft services operations including cleaning, landscaping, pest control, waste management, event management, and housekeeping. This involves coordinating service schedules, ensuring quality standards are met, and supervising vendors or in-house teams.
Vendor Management:
Overseeing contracts with third-party service providers, monitoring their performance against service level agreements (SLAs), and ensuring cost-effective delivery. This includes conducting regular vendor evaluations and managing service-related disputes or issues.
Quality Control:
Conducting regular inspections to verify services meet established standards. Addressing complaints or deficiencies promptly and implementing corrective actions when quality drops below acceptable levels.
Budget Management:
Tracking soft services expenditures, processing invoices, identifying cost-saving opportunities, and ensuring services stay within allocated budgets. This may include preparing budget reports and forecasts.
Health & Safety Compliance:
Ensuring all soft services activities comply with health, safety, and environmental regulations. This includes verifying vendors follow proper safety protocols and maintaining required documentation.
Coordination:
Serving as the liaison between building occupants, management, and service providers. Responding to service requests, communicating schedule changes, and ensuring minimal disruption to building operations.
Reporting:
Maintaining records of service activities, generating performance reports, and documenting incidents or service failures for management review.
The role requires strong organizational skills, attention to detail, vendor relationship management, and the ability to multitask across multiple service streams simultaneously.
