social media

Role: Social media Escalation

CTC: 30k Per month

Opportunity for Leading MNC

Location: sector 63

Face to face interview

Notice: Can join within 7 days

Job responsibilities for the role is mentioned below:

• Respond to customer inquiries, comments, and messages on social media (Twitter, Facebook & Instagram) promptly.
• Resolve customer issues and complaints effectively.
• Identify and escalate complex or unresolved issues to higher-level support or management.
• Coordinate with other departments to ensure timely resolution.
• Develop and maintain a knowledge base of frequently asked questions (FAQs) and standard responses.
• Handle and address social media crisis cases promptly.
• Address negative comments or feedback diplomatically and work towards resolving issues to maintain a positive brand reputation.
• Collaborate with marketing, public relations, and customer support teams to ensure a consistent brand message and customer experience

Requirements and skills

· A minimum qualification of high school/diploma is required

· Previous experience in a customer support role would be of great advantage

· Strong phone and verbal communication skills along with active listening (English)

· Good written and verbal communication skills

· Must have good data entry and typing abilities

· Customer focus and adaptability to different personality types

· proficient in relevant computer applications

· Ability to multi-task, set priorities and manage time effectively

· Flexible to work in rotational shifts and week-off's