Social Media Lead Generation Executive Chat Process

Company Description Ninjaz Academy is a global provider of professional certification programs in IT, software development, project management, quality management, and related fields. As a partner to leading international certification bodies, the organization focuses on delivering high-quality training to professionals worldwide. With a presence in North America and India, Ninjaz Academy serves learners across United States, Canada, the UK, Asia-Pacific, the Middle East, and Australia. The academy offers a robust e-learning management system and invites professionals to contribute to its growing education and training ecosystem.

About the Role

We are looking for executives who can turn social media conversations into qualified sales leads. The role involves engaging potential customers through chat, understanding their requirements, qualifying their interest, and sharing relevant leads with the sales team.

Key Responsibilities

• Engage with potential customers through social media messages, comments, and chat enquiries.

• Conduct targeted outreach to relevant prospects through personalised messages.

• Understand customer needs and explain the company's products or services clearly.

• Qualify leads based on requirements, interest, budget, and purchase timeline.

• Follow up with prospects to move conversations towards a sales enquiry or appointment.

• Collect accurate contact details and maintain lead records in a CRM or spreadsheet.

• Coordinate with the sales team for smooth handover of qualified leads.

• Work towards assigned targets for conversations, qualified leads, and appointments.

• Follow platform guidelines and maintain professional communication.

Skills and Qualifications

• Must be graduate in any discipline.

• Strong written communication and customer engagement skills.

• Familiarity with social media platforms and messaging tools.

• Ability to ask relevant questions, identify genuine interest, and handle objections.

• Basic knowledge of Excel, Google Sheets, or CRM tools.

• Good follow-up discipline and attention to detail.

• Experience in social media lead generation, chat sales, or customer support is preferred. Freshers are also welcomed.

Ideal Candidate

Someone who enjoys interacting with people online and can guide a conversation from an initial enquiry to a qualified sales opportunity.

CTC - 2.75 to 3 LPA. If you are already above this pay, please mention it before coming for the interview.

Send your resume to us [Confidential Information]