Social Media Executive cum Client Servicing

Company Description

AdStreet Communications Pvt Ltd is a boutique creative agency that combines personalized attention with the strategic capabilities of large network agencies. The team specializes in brand strategy and integrated mainline and digital campaigns, including influencer-led and insight-driven content. AdStreet partners with leading brands across sectors such as FMCG, Pharma, QSR, Real Estate, Jewellery, Consumer Durables, and BFSI. The agency focuses on helping brands launch, scale, and reposition through creativity grounded in strategy. Applicants can expect to work in an environment where strategic storytelling and measurable results are central to every project.

Role Description This is a full-time, on-site role based in Mumbai for a Social Media Executive cum Client Servicing professional. The role involves managing social media channels, planning and executing content calendars, coordinating campaign assets, and monitoring performance metrics across platforms. The individual will communicate regularly with clients, gather briefs, present campaign ideas, and ensure timely delivery of all commitments. Responsibilities include handling day-to-day client queries, maintaining strong relationships, and collaborating with creative, strategy, and finance teams to support smooth project execution. The role also requires staying updated on social media trends and competitor activity to provide proactive recommendations that enhance brand presence and client satisfaction.

Qualifications

• Candidates should possess strong Client Services and Customer Service skills to manage relationships, understand client needs, and ensure effective delivery.
• Candidates should possess excellent Communication skills to handle briefs, presentations, daily coordination, and internal collaboration.
• Candidates should possess a focus on Customer Satisfaction, including the ability to manage expectations, respond to feedback, and support long-term partnerships.
• Candidates should possess basic Finance understanding to coordinate budgets, track campaign costs, and support invoicing or reporting as needed.
• Relevant experience in social media management, content planning, and campaign execution, preferably in an agency environment.
• Strong organizational and time-management skills with the ability to handle multiple accounts and deadlines.
• Proficiency with major social media platforms, analytics tools, and reporting dashboards.
• Bachelor's degree in Marketing, Communications, Advertising, or a related field, or equivalent practical experience.