Job Description:
We are looking for a Customer Experience (CX) Support Executive to handle a blended process including calls, chats, emails, and social media escalations. The candidate will be responsible for resolving customer queries, managing escalations, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle customer queries via calls, chats, and emails.
- Manage and resolve social media escalations in a timely and professional manner.
- Support the escalation desk by addressing critical customer concerns.
- Ensure effective communication in English with customers.
- Maintain quality service and follow company processes while resolving issues.
Requirements:
- Experience in Customer Support / CX / Escalation Desk.
- Experience in blended process (calls, chat, email, social media).
- Excellent English communication skills (written & verbal).
- Ability to handle customer escalations and complaints professionally.
- Comfortable working in a fast-paced customer support environment.
Shift & Working Details:
- Work Mode: 100% Work From Home
- Shift: 9 hours shift between 8:00 AM 12:00 AM
- Working Days: 6 days a week
- Hardware: Laptop with minimum Intel Core i5, 12th Generation or higher and broadband.
