Location: India (Bangalore or Mumbai)
Reports to: Engagement Leader
Engagement Model: Client-dedicated, 16x7
Role Overview
As the SOC Manager for one of our client engagements, you will lead a dedicated team of analysts supporting a 16x7 Security Operations Centre. You will be responsible for overseeing day-to-day operations, ensuring SLA compliance, managing incident workflows, and serving as the primary operational contact for the SOC ticketing and resolution services. This role is critical to maintaining a high standard of security monitoring, response, and reporting tailored to client's environment and expectations.
Key Responsibilities
- SOC Operations Management: Lead and coordinate a team of 3-5 analysts to ensure effective triage, investigation, and resolution of security incidents.
- Client Liaison: Act as the operational point of contact for the client, participating in governance calls, incident reviews, and reporting sessions.
- Incident Oversight: Ensure timely escalation, containment, and resolution of incidents in line with client's playbooks and escalation matrix.
- Process & Playbook Management: Maintain and enhance the client's SOPs, response playbooks, and shift handover protocols.
- Reporting & Metrics: Deliver daily, weekly and monthly operational reports, SLA dashboards, and executive summaries to client stakeholders as required.
- Team Development: Mentor SOC staff, conduct performance reviews, and support hiring and onboarding of new analysts.
Required Skills & Qualifications
- 6–10 years of experience in cybersecurity operations, with at least 2 years in a SOC leadership role.
- Strong knowledge of SIEM (e.g., Microsoft Sentinel), service desk, (e.g., ServiceNow, Xurrent)SOAR, EDR, and threat intelligence platforms.
- Familiarity with MITRE ATT&CK, NIST CSF, and ISO 27001 frameworks.
- Proven experience managing client-facing engagements and delivering against SLAs.
- Excellent communication and stakeholder management skills.
- Bachelor's degree in Computer Science, Information Security, or a related field.
Preferred Certifications
- CISSP, CISM, or GIAC certifications.
- ITIL Foundation (for service management alignment).
Working Hours
Rotational shifts within a 16x7 schedule.
Flexibility to support escalations or critical incidents outside standard hours when required.
