We are having an urgent job opening with one of our direct client in Gurgaon location.
Job Title- SOC L2
Job Type - Contract to Hire (Min. 1-2 yrs.)
Experience Req- Total 7+Yrs & Relevant 5+ Years with some Leadership exp.
Key Responsibilities
Customer Support:
- Respond promptly to customer inquiries, troubleshot, and resolve issues related to
target technologies.
- Provide remote support and on-site assistance as required, ensuring timely issue resolution.
Maintenance Window Support
- Collaborate with clients and network operators to plan and execute maintenance windows effectively.
- Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
- Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B/Recovery Options Validation Steps/Methods, and benchmarks.
- Ensure technical governance of the maintenance window to guarantee a successful outcome.
- Lead or contribute to Systems/Service recovery plans for potential failure scenarios.
- Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps and recommendations for corrective and preventive actions.
- Work with TAC team to recreate the issue and drive towards root-cause analysis
- Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations.
- Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimizing service interruptions.
Technologies
- Palo Alto.
- Z Scalar
- Akamai WAF
- SRX Firewall.
