The GSOC Analyst is a key member of the Global Security team, responsible for monitoring, triaging, investigating, and responding to security incidents across all global locations. The role requires a detail-oriented and investigative mindset, strong analytical skills, and the ability to act decisively under pressure.
Key Responsibilities:
Incident Management & Response:
- Monitor and analyze incoming alerts from access control systems, alarms, and camera feeds.
- Triage and analyze large volumes of data from multiple sources to identify patterns and threats.
- Conduct initial investigations and coordinate detailed investigations as needed.
- Execute procedures for physical security incidents, emergencies, and breaches.
- Verify and contain threats by reviewing camera feeds, access logs, and remotely securing areas.
- Escalate incidents to GSOC and security management according to protocols.
- Maintain comprehensive documentation of incidents, root causes, and corrective actions.
Access Control & Badging:
- Manage access procedures, including badge issuance, revocation, and DNA (Do Not Allow Access) requests.
- Verify employee identities and coordinate with HR to ensure proper access levels.
- Investigate unauthorized access attempts, lost/stolen badges, and tailgating incidents using camera footage and logs.
Monitoring & Maintenance:
- Perform daily health checks of security systems and log issues for resolution.
- Respond to system alerts such as camera tampering, offline devices, or forced doors.
- Conduct annual access privilege reviews in coordination with HR and local management.
Escalation & Reporting:
- Follow predefined escalation paths and provide real-time alerts for critical incidents.
- Generate post-incident reports and briefings for management.
- Perform shift handovers and maintain MIS reporting on incident resolution.
- Coordinate with man-guarding teams and other departments for a unified response to security incidents.
Skills & Qualifications:
Must-Have:
- Maintain confidentiality, discipline, attention to detail, and ethical standards.
- Problem-solving attitude and ability to work effectively in a team.
- Minimum 2 years experience in security operations or related fields.
- Experience with security/IOT technologies: access control, CCTV/VMS, intrusion detection, and alarm management platforms.
- Graduate degree in Engineering or equivalent.
- Willingness to work flexible hours including nights, weekends, and holidays.
- Strong English communication skills, both written and verbal, for reporting and documentation.
Preferable:
- Prior experience in a Security Operations Center (SOC).
- PSP certification (Physical Security Professional by ASIS).
- Knowledge of compliance standards like ISO 27001.
- Investigator qualification and ability to work independently.
- Ability to manage multiple simultaneous incidents calmly and decisively.
- Suggest process improvements for effective procedure implementation.
